What the role involves
About Clipboard
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top <u>Y-Combinator company</u> and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Overview
📍 _ Remote - Europe and Canada | Estimated start date: June 8th, 2026 _
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.
What You’ll Do
Deliver fast, accurate, and empathetic support across chat, voice, and email
Resolve shift, payment, onboarding, and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Troubleshoot issues independently, applying sound judgment before escalating
Personalize communication while maintaining a confident, professional, and helpful tone
Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
Guide new professionals through onboarding and help them quickly build confidence using the platform
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Who We’re Looking For
Fluent, professional-level English communication skills, both written and verbal
2+ years of customer support experience across chat or voice channels
2+ years of experience using CRMs such as Zendesk or Salesforce
Comfortable using Google Workspace tools including Docs, Sheets, and Gmail
Thrives in fast-paced, high-ownership environments where priorities can shift quickly
Proactive problem-solver who takes initiative without waiting for direction
Strong attention to detail and ability to stay composed under pressure
Collaborative teammate who communicates clearly and contributes positively to team performance
Hiring Process
Application Review
Case Study
Talent Screening
Interview with a Hiring Manager
Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
About Clipboard
Our Why At Clipboard, our mission is to uplift as many communities as possible. We do this by connecting professionals with the workplaces that need amazing workers, helping people achieve financial stability for themselves and their families all across the U.S. Our How Clipboard is an app-based marketplace where workplaces post calls for help and workers answer. Every year, we help hundreds of thousands of workers fill millions of shifts across the U.S. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more. Our Team Founded in 2016, we are a remote-first team of over 1,000 people working to uplift communities across the country.
Full Clipboard profile