What the role involves
About Clarion
The hardest part of healthcare shouldn’t be getting an appointment. Today, medical staff drown in backlogs of calls, faxes, and scheduling requests. Patients struggle to get the right care at the right time, staff members burn out, and clinics lose billions in revenue. This isn’t a failure of care - it’s a failure of capacity.
Clarion exists to solve this problem at scale. Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills. Our AI performs complex workflows with a human-like touch that patients love.
We’ve raised $5.5M from Accel, Y Combinator, and Sequoia (Scout), along with founders from Ophelia, Medallion, and Counsel Health. We’re an in-person team based in New York City, moving quickly to ensure every patient gets the care they need.
Why Join Us?
Solving a real-world challenge : We’re addressing a critical problem that affects millions of patients and providers daily. Our AI agents outperform human schedulers and restore the time needed to focus on patients.
Early-stage with strong market validation : We’ve seen 10x revenue growth in the last year alone. We handle millions of interactions for customers ranging from virtual care clinics to a $5B health insurance company.
Founding team : Our co-founders bring a deep understanding of the healthcare landscape. Our CEO is a Stanford/Harvard-trained physician and clinical ops leader (Two Chairs, Ophelia), and our CTO is an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce.
Outsized early impact : You'll be joining at an early stage where your contributions shape our company's trajectory, processes, and culture, with significant influence on how we grow.
In-person collaboration advantage : We've built in-person since day one and maintain this as a strategic advantage. We move faster, build stronger bonds, and create a cohesive culture.
What You'll Be Working On
Serve as the primary point of contact for customers after go-live. Build deep relationships with key stakeholders to drive adoption and satisfaction.
Take accountability for NRR across your book of business. Build strategic roadmaps, identify expansion opportunities, and recognize new use cases.
Act as the first line of response for customer questions, bugs, and operational issues. Diagnose problems, provide immediate guidance, and escalate technical matters to Forward Deployed Engineers when needed.
Lead weekly syncs and quarterly reviews, ensuring seamless communication flow between customers and internal teams.
Track usage patterns with metrics dashboards, identify at-risk accounts, and proactively intervene to maximize account value.
Requirements
2+ years in a customer-facing role managing post-sales relationships for technical products in healthcare, ideally in B2B SaaS.
Proven track record owning revenue metrics (NRR, retention, expansion) and identifying upsell and cross-sell opportunities.
Comfortable leading meetings with key stakeholders, building trust with senior decision-makers, and translating technical concepts into business value.
Able to triage technical issues, understand system architecture at a high level, and communicate effectively with both engineers and non-technical customers.
Strong project management instincts with attention to detail. You naturally build systems, document processes, and keep multiple workstreams organized without dropping the ball.
You are a good fit if
You thrive in ambiguity where you'll define processes from scratch rather than follow established playbooks.
You're energized by customer relationships and see renewals and expansions as the natural result of delivering exceptional value.
You don't wait for perfect systems; you create the infrastructure needed to scale customer success as the company scales.
You can context-switch between strategic planning and tactical execution without losing momentum.
What we
About Clarion
Clarion is building the most advanced AI communication layer for healthcare. Our AI agents handle the overwhelming volume of calls and messages that clinics face daily—from scheduling to billing to prescription refills—freeing staff to focus on patient care. We're an in-person company based in New York. Today, clinics miss 30-40% of inbound calls due to staffing shortages. We're solving this by automating complex workflows end-to-end, already serving tens of thousands of patients monthly across virtual care companies, health systems, and a $5B health insurance company. We've raised $5.4M from Accel, Y Combinator, Sequoia (scout), and healthcare founders from Ophelia, Medallion, and Counsel Health. Our founders bring both clinical and technical expertise—our CEO Ryan is a Stanford/Harvard-trained physician who was on the founding teams of Two Chairs and Ophelia, while our CTO Jeffrey built voice AI at Amazon Alexa and led AI/ML teams at Salesforce. Join us as we transform healthcare communication—creating a future where patients get faster resolutions and providers reclaim time for what matters most.
Full Clarion profile