Cerrion

About Cerrion At Cerrion, we’re building the future of AI-enabled manufacturing. Headquartered in Zurich with more than $25M in funding from Creandum, Y Combinator and top Silicon Valley investors, we’re building the industrial AI platform to deploy AI Agents that can see what’s happening on the production floor, automatically spot problems, and instantly intervene to keep lines running smoothly, at scale. Our technology is live in factories across 18+ countries, helping leading manufacturers in glass, beverage, food, CPG, building materials, and wood cut downtime by up to 50%. We’ve reached an exciting inflection point — and we’re accelerating fast. Your Mission We’re looking for an A++ player to lead our Customer Success Team in Zurich. Your goal is to build the processes and the team to ensure our industrial customers achieve sustained improvements in efficiency, quality and process reliability with Cerrion’s platform, from value engineer, to onboarding through proof-of-value, expansion and beyond. You’ll be part of an elite team, working closely with our founders, sales and product leaders to shape our customer lifecycle journey from implementation, key metrics monitoring, and expansion opportunity identification. If you thrive on data‑driven problem solving, and want to help industrial leaders adopt cutting‑edge AI at scale, this role is for you. Responsibilities Customer Success Strategy & Leadership : Define and own Cerrion’s Customer Success strategy across onboarding, value delivery, retention and expansion. Build the structure, processes and KPIs required to scale CS into a world-class function. Set clear targets for NRR, time-to-value, adoption and customer health. Value Engineering & Executive Value Delivery : Own the value narrative across our customer base. Define deployment KPIs (e.g., downtime reduction, quality escape prevention), standardize ROI methodologies and ensure every customer has a quantified success story. Personally engage in strategic accounts to secure proof-of-value and executive buy-in. Scalable Onboarding & Implementation Excellence : Design and continuously improve structured onboarding and implementation frameworks that drive fast, repeatable time-to-value across factories and multi-site rollouts. Ensure technical deployments are tightly aligned with operational objectives. Site Presence & Strategic Engagement : Regularly visit factories to deepen relationships, support complex rollouts and maintain a strong understanding of shop-floor realities. Cross-Functional Alignment : Partner closely with Sales on handoffs, forecasting, renewals and expansion planning. Collaborate with Product and Engineering to systematically translate customer insights into roadmap priorities. Represent the voice of the customer in leadership discussions. Retention, Expansion & Revenue Ownership : Own Net Revenue Retention (NRR) and expansion pipeline generation from the CS organization. Identify multi-use-case and multi-site expansion opportunities and establish repeatable motions that drive predictable growth. Operational Excellence & Reporting : Establish health scoring models, reporting cadences, QBR frameworks and internal dashboards. Build forecasting visibility for renewals and expansions. Implement tools and automation to scale the function efficiently. Desired Skills & Experience Experience : 4–8+ years of experience in Customer Success, Account Management, Strategy/Management Consulting or related roles, with at least 2+ years in a leadership or team-lead capacity. Experience building or scaling CS functions in a startup or scale-up environment is strongly preferred. Industrial & Operational Understanding : Strong enthusiasm for manufacturing and the ability to understand shop-floor workflows, operational KPIs and industrial change management. Experience working with industrial or manufacturing customers is highly valuable. Leadership & Ownership Mentality : Proven ability to build st

About Cerrion At Cerrion, we are building the future of AI-enabled manufacturing. Headquartered in Zurich and backed by Y Combinator and top Silicon Valley investors, we deploy video AI Agents that see what is happening on production floors, spot problems automatically, and intervene in real time to keep production running smoothly at global scale. Our technology is live in factories across 15+ countries, helping leading manufacturers in glass, beverage, food, CPG, building materials, and wood cut downtime by up to 50%. We are at an inflection point and scaling fast. Role Summary We are hiring a Field Deployment Engineer to own the physical installation and technical setup of Cerrion systems at customer factories across Europe. You will take over once a deal is closed, plan and drive the installation with the customer, and ensure all hardware is correctly installed and integrated so the project can be handed over to Customer Success for proof-of-value execution. In the near term you will execute installations yourself. As Cerrion scales, you will grow into managing subcontractors and field teams, owning the full installation lifecycle end-to-end. This is an individual contributor role with high ownership, significant customer exposure, and at least 50% travel , primarily across DACH. This role is not a desk job. If you are most comfortable on a factory floor or in a server room rather than in a meeting room, this is the right environment for you. What a Typical Deployment Looks Like Cerrion deployments combine a server and a network of up to 80 IP cameras per plan. Optional components include connectivity modules such as SIM routers or Starlink, loudspeakers, and PLC interfaces with production machines. Deployments typically involve: Pre-installation: Remote planning with the customer: aligning on timelines, site access, IT requirements, cable routes, mounting constraints, and responsibilities. In-person site surveys may be beneficial to improve the accuracy of installation planning. On-site installation: Hands-on execution: pulling and placing low-voltage cabling, mounting cameras and hardware, configuring switches and connectivity, resolving blockers, coordinating between installers and customer teams, and validating the full system end-to-end. Acceptance and handover: Confirming that all hardware is correctly installed, connected, and validated, then handing the project cleanly to Customer Success for AI deployment. Factories vary widely in layout, access constraints, and operational maturity. You will need to work confidently in complex, imperfect industrial environments and solve problems independently when things do not go to plan, which they often will not. Responsibilities Take full ownership of the installation and technical setup phase after deal close, driving projects from planning through a hardware-complete, deployment-ready state. Planning & Customer Communication Physical Installation Qualifications Must-have 3 to 6 years hands-on experience with physical low-voltage installations, deployment, or delivery roles involving physical systems. You must have personally run cable and mounted hardware. Strong technical judgment: Able to design and execute installations that are safe, reliable, and completed efficiently, finding the right solution without overengineering it. As the team grows, able to translate that judgment into precise instructions for installers and subcontractors. Exposure to manufacturing or industrial shop floors , such as automation, electrical systems, machine vision, IIoT, robotics, or similar. Basic but solid understanding of industrial networking , including IPs, switches, VLANs, and firewall coordination. Comfort coordinating IT integration with customer IT teams. Professional fluency in English. German is a strong advantage given our DACH customer base. High willingness to travel across Europe, at least 50%, with multi-day on-site stints being the norm. Ownersh

Cerrion – Y Combinator–backed AI Start-up Cerrion is one of the fastest-growing industrial AI companies. While our hub is in Zurich, we operate as a fully US-registered company. After achieving strong product–market fit and seeing rapidly increasing global demand, we are now expanding our Go-to-Market organization in the United States following significant demand and adoption by our US customers. Our AI-powered video agents monitor industrial production processes in real time, detect anomalies, and automatically trigger corrective actions. Our mission: maximize efficiency, ensure safety, and eliminate downtime in manufacturing environments. We are doubling down on the US to accelerate America’s reindustrialization and are hiring our first Enterprise Account Executive in the US – someone who wants to shape Cerrion’s commercial presence from the ground up and help us build a category-defining industrial AI company. What you'll do As our first Enterprise Account Executive in the US, you will play a pivotal role in establishing Cerrion’s commercial footprint in North America: Build, own, and scale your pipeline of target accounts across manufacturing and adjacent industrial verticals. Develop six-figure deals and accounts into seven-figure, multi-site AI programs by driving strategic expansion across plants and business units. Navigate complex buying cycles, engaging decision-makers and operators, and leading negotiations end-to-end. Develop and execute market-specific sales strategies tailored to US industrial buyers. Provide accurate forecasts, drive GTM alignment, and clearly communicate risks and opportunities to leadership. Work closely with Customer Success to identify expansion opportunities, new KPIs, and value metrics. Partner directly with Product & Engineering to represent customer needs and influence the product roadmap. Evangelize our vision of AI-powered efficiency, safety, quality, and operational excellence across the industrial sector. Work closely together with our CEO to scale our US GTM. Who you are Experiences in building and scaling Sales Teams is a great plus. 3–7 years of enterprise sales experience with a strong track record in SaaS / Cloud / Enterprise Software within a recurring-revenue model. Consistent history of achieving and exceeding quota in long, consultative, and complex sales cycles. Experience selling into industrial / manufacturing, IIoT, automation, or related technical environments is highly valuable. Experience selling AI/ML-driven solutions is a plus. Proven ability to create pipeline independently (outbound/inbound), land new logos, and drive strategic expansion. Comfortable selling technical products to both executive and operational stakeholders. Highly motivated, ambitious, self-starter mindset with the drive to build something from zero. Methodical, data-driven, and rigorous in forecasting and sales process execution. Thrive in a fast-paced, early-stage environment with high ownership and limited structure. Bachelor’s degree in Business, Engineering, or related field (or equivalent experience). Valid driver’s license. Ability to travel up to 70%. What we offer Equity package – own a meaningful share of the company through our Employee Stock Option Program. Top-tier commission plan – exceed your targets and benefit directly. High-impact role – shape our US GTM strategy and be directly responsible for driving Cerrion’s growth in our largest market. Fast-growth environment – work directly with the founders and GTM leadership in one of the most exciting industrial AI startups.

About the job The ideal candidate will be responsible for designing, developing, testing, and debugging web applications for the company. Using TypeScript and Python, this candidate will be able to translate user and business needs into functional design. Responsibilities Designing and developing of UI. Build reusable code. Accurately translate business needs into code. Qualifications Bachelor's degree or equivalent in Computer Science. 3+ years' experience in frontend development. 3+ years' experience in backend development. Experience building web applications in TypeScript, Python, or Go. Requirements Authorized to work in Switzerland 3+ years of work experience with React.js

About Cerrion At Cerrion, we’re building the future of AI-enabled manufacturing. Backed by Y Combinator and top Silicon Valley investors, we deploy video AI Agents that see what’s happening on production floors, spot problems automatically, and intervene in real time to keep production running smoothly, at global scale. Our technology is live in factories across 15+ countries, helping leading manufacturers in glass, beverage, food, CPG, building materials, and wood cut downtime by up to 50%. We’re at an inflection point and scaling fast. Role Summary We’re hiring a Technical Support Engineer to own and scale Cerrion’s technical support function. Your mission is to act as the connective tissue between Customer Success, Engineering, and our users: triaging and resolving issues, establishing and improving internal processes, and keeping customers productive. This is a hands-on, high-leverage role. You’ll diagnose and resolve issues directly where possible, escalate cleanly to Engineering when needed, and continuously improve how we support our customers. You’ll also help structure our support systems: tools, templates, workflows, diagnostics, documentation, and more. Responsibilities Own technical support intake : triage inbound issues from Slack, email, and Linear, classify and prioritize requests. Diagnose and investigate : reproduce issues, isolate variables, collect logs and data, and determine if problems are usage, config, or bugs. Resolve directly where possible : fix configuration issues and unblock customers without escalation. Escalate cleanly to Engineering : write clear tickets with reproducible steps, logs, impact, and workaround attempts. Manage comms : provide customers with timely, clear updates and coordinate messaging with Customer Success. Track and close issues : follow escalations to resolution, confirm fixes with customers, and document outcomes. Build support playbooks : maintain diagnostic checklists, internal runbooks, and customer-facing FAQs. Improve support operations : propose and implement better tooling, visibility, templates, and workflows. Qualifications Must-have Experience building or scaling a technical support function. Strong Python familiarity and comfort working with logs, APIs, and containerized environments (e.g., Docker). Excellent customer communication: you translate complex issues into actionable updates. Experience investigating software bugs and config issues in production environments. Able to lead technical investigations and own problems to resolution. Comfortable working cross-functionally with Engineering, Product, and CS. Strong organizational habits and documentation hygiene. Fluent spoken and written English. Nice-to-have Background in high-growth B2B SaaS, especially industrial or AI platforms. Familiarity with modern support tooling (e.g., Linear). Project or process management experience. Why Join Cerrion? Impact : Your work directly affects how efficiently and happily our customers run, and how much our engineers can focus on improving our core solution instead of just responding to random issues and requests. You’ll shape how we scale our support experience. Culture : We operate with flat hierarchies and a get‑things‑done mentality. You’ll work with ambitious colleagues from all over the world in a collaborative environment where the best idea wins. Compensation & equity : Competitive salary, meaningful stock options, and benefits aligned with an early-stage company scaling fast. Location : Modern office in the heart of Zurich; enjoy the quality of life of Switzerland and the dynamism of a high‑growth startup. If you love solving technical problems, building support systems from scratch, and want to play a key role in scaling a real-world AI platform, we’d love to talk.