Systems Operations Manager

at Athelas — Extensible, Integrated Technology that Simplifies Health Systems

Remote (US)Full-time5+ yearsYC-S16

What the role involves

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission.

Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.

The future of healthcare is being built right now. Come deliver this transformation.

What You'll Do

Administer and maintain Salesforce including user management, profiles, permissions, workflows, validation rules, dashboards, reports, and automation

Manage integrations and data sync between Salesforce, ZoomInfo, Outreach, and other business systems

Monitor and improve CRM data quality, enrichment processes, and duplicate prevention

Support sales team workflows, lead routing, account assignment, and pipeline management

Configure and maintain sales engagement tools, sequencing logic, and activity tracking

Troubleshoot system issues, user errors, and integration failures

Build and maintain reports, dashboards, and KPI tracking for leadership

Document system processes, policies, and best practices

Train users and provide ongoing support across business teams

What You Have

3+ years of experience administering business systems or sales operations platforms

Strong experience with Salesforce administration and Salesforce CPQ

Experience with ZoomInfo and Outreach

Familiarity with sales workflows, lead generation, account management, and pipeline processes

Strong understanding of integrations, APIs, and data hygiene best practices

Ability to build reports and dashboards for business analysis

Strong troubleshooting and problem-solving skills

Excellent communication and documentation abilities

Nice To Have

Experience with sales automation and enrichment tools

Familiarity with RevOps processes

SQL, reporting, or data analysis experience

Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com, @ commure.com or @ augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

About Athelas

At Athelas, powered by Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Athelas is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

Full Athelas profile

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