What the role involves
At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.
Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission.
Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.
The future of healthcare is being built right now. Come deliver this transformation.
About The Role
As a Senior Operations Manager, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.
This full-time position requires working 5 days a week in our Mountain View, CA office.
What You'll Do
Build out scalable infrastructure to improve operational efficiencies and directly impact top-line revenue and bottom-line profitability
Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper-growth environment
Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability)
Be responsible for owning key operational metrics, productivity is based off pushing metrics forward not time
Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, and Account Management teams
What You Have
3+ years of experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company
B. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, Computer Science, or Data Science from a top 20 university
Advanced in SQL and Python, experience with Retool, API & Web Scraping a bonus
Experience driving results as an IC and working with technical teams to drive scalable architecture
Ability to drive the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.
Entrepreneurial self-starter. Thrive in a fast-paced environment and independently capable of seeking information, corralling resources, and delivering results without waiting for direction
Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com, @ commure.com or @ augmedix.com. Any emails from other
About Athelas
At Athelas, powered by Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Athelas is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
Full Athelas profile