What the role involves
At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.
Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission.
Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.
The future of healthcare is being built right now. Come deliver this transformation.
About the Role
As a Senior Account Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics and helping lead the team through the next growth phase. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.
_ The position requires 5 days on-site in our Mountain View, CA headquarters. _
What You'll Do
Drive client growth through operational optimization and new growth initiatives
Drive operational metrics (process throughput, defect rate, etc.)
Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
Ensure the efficient and timely execution of all essential aspects of internal operations projects.
Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
Breakdown complex, challenging business problems
Own execution and outcomes
Understand the business in-and-out to be proactive about solving emerging problems
Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue
Effectively manage client relationships, ensuring satisfaction and maximizing retention
Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed
10-20% travel required
What You Have
3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
Experience leading others in client-facing roles
Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
Comfortable working with data and proficiency in SQL + Excel
Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a c
About Athelas
At Athelas, powered by Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Athelas is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
Full Athelas profile