AptDeco

AptDeco is reinventing the way people buy and sell furniture. We’ve built a trusted online marketplace powered by a first-of-its-kind logistics network — removing all the friction from a process that’s traditionally been messy, inconvenient, and unreliable. Now, as we scale nationally, we’re looking for builders, problem-solvers, and operators who want to help shape a product and experience that simply didn’t exist before. If you’re excited by big challenges, love moving fast, and want to be part of a team at a major inflection point, you’ll thrive here. At AptDeco, Customer Care Associates are responsible for ensuring that our customers have an extraordinary and seamless experience every time they buy or sell furniture with us. Our customers love us because we take care of all the logistics on their behalf. As a member of the Customer Support Team, you’ll represent AptDeco and be the voice of the brand. The right person thrives in a fast paced environment and loves to find creative solutions to problems.  You are:  A strong communicator. You’re self-aware, well-spoken on the phone and eloquent in emails. You are the voice of AptDeco.  Personable and empathetic. You’ve been described as a people person. You can talk to anyone in any situation. Your engagement makes users feel and know they are your top priority.  Naturally curious and adaptive. You're innovative and proactively look for ways to improve upon things. A teamplayer. You’re excited to work on a small team and help build something amazing.  You have:  Strong organizational, analytic, written, and verbal communication skills. Experience in a customer service or technical support environment with a strong desire to help people. Excellent time management skills and self-motivation. You follow through on tasks and don’t get overwhelmed easily. Creative problem solving experience. You have the ability to stay solutions-oriented when presented with a challenge.  Familiarity with G Suite apps. Previous experience working at a startup is a plus. You will: Be tasked with supporting our users with fast, efficient service and inspiring a growing user base to share the AptDeco experience. Respond to emails and support user issues promptly ensuring that upset users turn into passionate evangelists.  Coordinate logistics between buyers and sellers.  Provide feedback to our Engineering and Operations Teams to streamline processes and support in scaling a vibrant business.  Support in identifying new ways to get the AptDeco experience in front of new users.  Be responsible for other ad hoc projects that come up during the year.

AptDeco is reinventing the way people buy and sell furniture. We’ve built a trusted online marketplace powered by a first-of-its-kind logistics network — removing all the friction from a process that’s traditionally been messy, inconvenient, and unreliable. Now, as we scale nationally, we’re looking for builders, problem-solvers, and operators who want to help shape a product and experience that simply didn’t exist before. If you’re excited by big challenges, love moving fast, and want to be part of a team at a major inflection point, you’ll thrive here. The Marketing Manager will own AptDeco’s day-to-day marketing operations, with a strong focus on content strategy, social media, influencer partnerships, and growth experimentation. You’ll be responsible for building and executing campaigns across multiple channels, managing creators, analyzing performance, and helping shape our brand voice across the customer journey. You are equal parts creative storyteller and data-driven marketer, comfortable rolling up your sleeves to execute while also thinking strategically about how all the pieces connect. You’re scrappy, resourceful, and hands-on—someone who thrives in a lean environment and embraces the challenge of creating outsized impact. This is not a “corporate” role; it’s for someone who sees constraints as a catalyst for creativity and innovation. What You’ll Do Campaign Strategy & Execution Plan and manage end-to-end marketing campaigns for product launches, promotions, seasonality, and brand storytelling. Determine channel mix and coordinate execution across social, email, paid, partnerships, and owned content. Build project plans, timelines, and briefs in collaboration with cross-functional teams. Content & Social Media Own the overall content strategy: what messages, formats, and stories we share—and on which channels. Oversee the social media calendar and collaborate with in-house or freelance creators to produce high-impact content for TikTok, Instagram, YouTube Shorts, Pinterest, Substack, etc Ensure content is aligned with brand voice, marketplace positioning, and business priorities. Monitor trends and adapt content to keep AptDeco culturally relevant. Influencer & Creator Partnerships Build and manage influencer programs that support acquisition and brand awareness. Identify, negotiate, and onboard creators; coordinate briefs and deliverables. Track performance, optimize partnerships, and scale what works. Growth & Channel Experimentation Test new channels (UGC, podcasts, affiliates, partnerships, new social platforms). Run A/B tests on creative, messaging, or landing pages to improve conversion and engagement. Collaborate with paid media partners or internal teams to align content with performance goals. Analytics & Reporting Own weekly and monthly marketing reporting across social, content performance, influencers, and campaigns. Evaluate channel performance, engagement, and acquisition metrics to identify insights and opportunities. Recommend data-backed improvements to enhance reach, efficiency, and ROI. Cross-Functional Collaboration Partner with Product, Operations, Engineering and Customer Support teams to understand customer needs and translate them into effective messaging. Work closely with Graphic Design and Creative to ensure polished, consistent assets. You’re a Great Fit If You Are: A proactive problem-solver who owns projects end-to-end A creative marketer who understands social-first storytelling Analytical and comfortable interpreting data to drive decisions Highly organized with strong project management skills Excited about marketplaces, commerce, sustainability, logistics, and/or interior design Comfortable in a fast-paced, scrappy, startup environment Qualifications 4–7+ years of experience in digital marketing, content marketing, growth marketing, or integrated marketing Track record of achieving significant impact with small budgets and/or teams; thrives in resource-constrained

AptDeco is reinventing the way people buy and sell furniture. We’ve built a trusted online marketplace powered by a first-of-its-kind logistics network — removing all the friction from a process that’s traditionally been messy, inconvenient, and unreliable. Now, as we scale nationally, we’re looking for builders, problem-solvers, and operators who want to help shape a product and experience that simply didn’t exist before. If you’re excited by big challenges, love moving fast, and want to be part of a team at a major inflection point, you’ll thrive here. Our logistics operations are central to creating an excellent customer experience, and we’re looking for a strategic and relationship-driven leader to build and manage our carrier network. The Partnership Manager will lead AptDeco’s network of logistics partners — including moving, delivery, and transportation companies — to ensure best-in-class fulfillment operations. This person will be responsible for sourcing, onboarding, and managing carrier partners to meet performance, cost, and service quality goals. You’ll be the main point of contact for carrier relationships, ensuring partners adhere to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and that AptDeco’s logistics operations run smoothly and efficiently at scale. This role combines strategic relationship management, operational execution, and business development — ideal for someone who thrives at the intersection of partnership building and operational excellence. Key Responsibilities Carrier Network Development Identify, source, and vet moving, delivery, and logistics carriers across current and new AptDeco markets. Build and maintain sourcing protocols, minimum qualification standards, and a central carrier database. Present the AptDeco partnership opportunity to potential carriers — showcasing the value proposition and operational model. Own the full partnership development and integration process, including rate negotiation, terms, coverage areas, performance criteria, and documentation. Lead training sessions for new carriers to ensure full understanding of operational procedures, technology platforms, and service expectations. Partner with internal teams (CX, Product, Ops) to ensure seamless pre-launch onboarding and system readiness. Performance & Relationship Management Maintain ongoing relationships with carriers, serving as their main point of contact and advocate within AptDeco. Monitor carrier performance against SLAs and KPIs (on-time rate, damage rate, customer satisfaction, etc.). Standardize performance reporting and develop feedback loops with carriers to drive improvements against KPIs and SLAs. Create recurring reports for CX, Product and/or leadership to provide transparency into the health of the network as well as product feedback. Manage day-to-day carrier communications and maintain an escalation workflow in partnership with CX that ensures timely resolution of customer-facing issues. Gather and synthesize CX and Ops feedback to ensure carrier performance alignment. Build trust and rapport with carriers while reinforcing expectations and service standards. Conduct regular performance reviews and address underperformance proactively through coaching, escalation, or contract changes.  Develop strategies to improve carrier reliability, efficiency, and customer experience. Network Optimization & Expansion Analyze operational data to optimize AptDeco’s nationwide logistics network, reduce costs, and improve fulfillment times. Work collaboratively with Product, Ops and leadership to provide insights into bottlenecks or inefficiencies within the carrier network and/or AptDeco product or tools, and propose scalable solutions.  Assess carrier capacity and readiness to support market growth and expansion. Carrier Invoicing & Audit Own carrier invoicing: creation, submission, audit, and exception tracking. Manage approvals and price updates related to quantity discrepancies, s