What the role involves
About Yuma AI
- Yuma is building a next-generation orchestration platform that deploys autonomous AI agents dedicated to customer support in e-commerce.
- We already support 150+ paying merchants and help them automate up to 80% of their customer tickets freeing human agents for higher-value conversations.
- Founded by Guillaume Luccisano (3rd-time YC founder) at the end of 2022, Yuma is one of the leaders in the AI Support Automation space with 10+ consecutive months of double-digit growth.
- We are now a team of 25 passionate and ambitious people based between Paris, Barcelona and Boston and have grown revenue 5x in 2025. We aim to repeat this trajectory in 2026. The scale-up phase is fully underway. 🚀
About the role
- We’re looking for an ambitious and curious Sales Development Representative to join our growing team in Barcelona 🚀
- You’ll be one of the first points of contact for some of Europe´s most exciting e-commerce brands , creating genuine connections and opening new business opportunities.
- As part of our high-performing sales team , you’ll work hand-in-hand with our Account Executives to spark interest, build pipeline, and help Yuma AI keep growing at double-digit speed.
- What you’ll do :
- Identify, research, and reach out to key decision-makers
- Generate new business opportunities through multi-channel outreach (cold calls, emails, LinkedIn).
- Personalize your approach and build meaningful first conversations about AI-powered customer support.
- Collaborate closely with AEs to qualify leads and schedule discovery meetings.
- Become a product expert on Yuma AI’s platform and the future of customer service automation.
- Use tools like HubSpot (CRM), Apollo , Sales Navigator to manage your pipeline and workflow.
What we’re looking for :
- 6+ months experience in a B2B SDR or outbound sales role (SaaS experience is a plus).
- Native level in English
- Excellent written and oral communication skills
- Energy, curiosity, and resilience : you love learning and don’t give up easily.
- Strong organization and self-drive : you thrive in a fast-paced, autonomous environment.
- Comfortable using AI tools to boost productivity.
- Track record of achieving sales metrics and necessary work ethic and attitude to achieve quota attainment, consistently
Why Yuma
- Fast growth = fast learning curve : our best SDRs quickly move up to AE or team lead roles.
- Join a small international team where your impact is visible every week.
- Uncapped variable + equity.
- Hybrid work: our sunny Barcelona office + remote flexibility.
- Work closely with the founders and sales leadership team
- Access to a company culture based on ownership, transparency, and growth mindset.
Bonus
join us before end of January 2026 and you’ll be part of our team offsite in Marrakech ;)
About your manager
You’ll report to Louis Coussen, who’s spent almost 10 years in e-commerce and somehow managed to beat every target along the way. His style is pretty simple: solid sales basics, a lot of energy, and he treats every “no” like it’s just step one before a “yes.”
Outside of work, he’s the guy who always knows the best restaurants, never refuses a good beer, and will drag you into many padel games if you’re not careful. He’s also done multiple triathlons, but don’t worry, he won’t make you run one.
If you’re looking for a manager who sets the bar high, stays close to the team, and helps you grow fast, that’s exactly what you’ll get.
👉 Ready to join a fast-scaling AI startup and grow your career in sales?
We’d love to meet you. Apply now!
OUR CULTURE
Please, if you are considering applying, first read our culture page: https://www.notion.so/yuma-ai/Yuma-s-Culture-5b0e15f1334242ce8a62daab9f2038a1?pvs=4
About Yuma AI
## What is Yuma AI? Yuma is automating customer support by providing an AI Support Agent orchestration platform. Yuma provides autonomous AI agents dedicated to customer service and e-commerce. We integrate directly with help desk software (Zendesk, Kustomer, Gorgias, etc.) and focus on helping large Shopify brands deal with their high volume of support requests. Top merchants using Yuma can automate up to 80% of their support tickets fully autonomously. ## Why do Shopify merchants need Yuma? There are thousands of large Shopify merchants around the world generating $10M+ a year. Most of them have taken over some niches and are great at what they do: selling their products. But they all have one thing in common: they all hate customer support. It's a burden for them and a huge source of cost, as they receive hundreds of requests per day. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor while staff turnover remains high. Those merchants have been promised automation for years but have always been disappointed by the outcome. As customers, we have all had to live through a terrible support automation experience before, so this is no secret, and everyone knows that the current state of the technology is quite bad. ## Yuma is solving this in a few ways: Yuma isn't just another RAG chatbot. Our platform provides autonomous AI agents dedicated to support and ecommerce. These agents are powered by knowledge, follow processes, and are managed by our in-house AI orchestration technology. This ensures safety, control, and quality at every step. We believe that to truly automate customer support, we must develop a platform that mimics the actions of a human support agent. That's exactly what we've been doing. Currently, our top merchants are automating 60% of their support tickets through Yuma. Yuma can fetch information from external services and take actions in other apps as needed to resolve each ticket. We are laser-focused on building the best AI support agent platform and aim to achieve 80% true automation in the next few months. ## Fun Fact Yuma got started by accident. This is my third YC startup after Socialcam (W12) and Triplebyte (S15). I released Yuma as a prototype for fun in mid-December 2022 and was overwhelmed with demo requests. That's when I knew I was onto something and had to turn this into a real company, once again.
Full Yuma AI profile