What the role involves
About Yuma AI
- Yuma is building a next-generation orchestration platform that deploys autonomous AI agents dedicated to customer support in e-commerce.
- We already support 150+ paying merchants and help them automate up to 80% of their customer tickets freeing human agents for higher-value conversations.
- Founded by Guillaume Luccisano (3rd-time YC founder) at the end of 2022, Yuma is one of the leaders in the AI Support Automation space with 10+ consecutive months of double-digit growth.
- We are now a team of 25 passionate and ambitious people based between Paris, Barcelona and Boston and have grown revenue 5x in 2025. We aim to repeat this trajectory in 2026. The scale-up phase is fully underway. 🚀
About the role
- We’re hiring a Mid-Market Sales Development Representative to fuel our next stage of growth in the US market.
- SDRs at Yuma AI are the engine of our GTM motion: you strategically engage mid-market prospects, spark meaningful conversations, and generate qualified pipeline for our Account Executives.
- You’ll work closely with Sales, Cross Functions, and Leadership, and become an expert in both the CX automation space and modern outbound selling.
- This is a Boston-based hybrid role (2–3 days/week in our office). Only candidates currently in the Boston area or willing to relocate will be considered. Professional-level English fluency (written & spoken) is required.
- What you’ll do :
- Generate new business opportunities through thoughtful, personalized outbound outreach (cold calls, targeted email, LinkedIn, video, voice notes — the full omnichannel playbook)
- Conduct deep account research using Apollo, HubSpot, LinkedIn, Lusha, Clay, and other modern tools
- Identify and connect with senior decision-makers such as Heads of CX, Heads of Support, COOs, CDOs, and CEOs
- Partner closely with Account Executives to build territory strategy and book high-quality discovery meetings
- Master Yuma’s platform and the CX automation space to speak confidently about real merchant challenges
- Experiment, test, and iterate on outbound tactics to continuously improve performance
- Actively shape and reinvent Yuma’s outbound GTM playbook , bringing new ideas and improving messaging, sequencing, targeting, and channel mix
What we’re looking for :
- 6+ months of SDR or BDR experience in an outbound-focused role
- Professional-level English fluency. Excellent written and spoken communication is essential for this customer-facing role
- Strong communication skills. You can write concise, compelling outreach and hold confident conversations with senior leaders
- SaaS experience or familiarity with modern sales tools such as Apollo, HubSpot, Clay and others is a strong plus
- High drive, grit and a self-starting attitude. You know how to push through, iterate and keep momentum
- Comfortable operating with autonomy in a fast-paced startup environment
- Coachability. You actively seek feedback and implement it quickly
- Goal-oriented with a track record of meeting or exceeding activity and meeting-booking metrics
- Positive attitude and team player. You bring energy, curiosity and resilience every day
Compensation
OTE $75,000 - 90,000 a year (It’s uncapped, of course, the better you perform, the more you earn!) + equity
For compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries across US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Why Yuma
- Yuma AI is a fast-growing startup where top performers quickly move up, from SDR to Team Lead or Account Executive within 6 to 12 months.
- Join a small international team where your impact is
About Yuma AI
## What is Yuma AI? Yuma is automating customer support by providing an AI Support Agent orchestration platform. Yuma provides autonomous AI agents dedicated to customer service and e-commerce. We integrate directly with help desk software (Zendesk, Kustomer, Gorgias, etc.) and focus on helping large Shopify brands deal with their high volume of support requests. Top merchants using Yuma can automate up to 80% of their support tickets fully autonomously. ## Why do Shopify merchants need Yuma? There are thousands of large Shopify merchants around the world generating $10M+ a year. Most of them have taken over some niches and are great at what they do: selling their products. But they all have one thing in common: they all hate customer support. It's a burden for them and a huge source of cost, as they receive hundreds of requests per day. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor while staff turnover remains high. Those merchants have been promised automation for years but have always been disappointed by the outcome. As customers, we have all had to live through a terrible support automation experience before, so this is no secret, and everyone knows that the current state of the technology is quite bad. ## Yuma is solving this in a few ways: Yuma isn't just another RAG chatbot. Our platform provides autonomous AI agents dedicated to support and ecommerce. These agents are powered by knowledge, follow processes, and are managed by our in-house AI orchestration technology. This ensures safety, control, and quality at every step. We believe that to truly automate customer support, we must develop a platform that mimics the actions of a human support agent. That's exactly what we've been doing. Currently, our top merchants are automating 60% of their support tickets through Yuma. Yuma can fetch information from external services and take actions in other apps as needed to resolve each ticket. We are laser-focused on building the best AI support agent platform and aim to achieve 80% true automation in the next few months. ## Fun Fact Yuma got started by accident. This is my third YC startup after Socialcam (W12) and Triplebyte (S15). I released Yuma as a prototype for fun in mid-December 2022 and was overwhelmed with demo requests. That's when I knew I was onto something and had to turn this into a real company, once again.
Full Yuma AI profile