What the role involves
We’re looking for a Solutions Engineer who can help customers get the most out of Storylane. This role sits between engineering and customer-facing teams, and is ideal for someone who understands how the web works and enjoys solving practical issues for users. You will be involved in both post-sales and pre-sales
Storylane has been crushing it since we launched in 2021. We've got Gong, Amazon, NASDAQ, and other major players using our demo automation platform.
Responsibilities
Assist customers with demo builds, basic troubleshooting, and product usage questions.
Understand customer issues clearly and work with internal teams when needed.
Help configure HTML/CSS-related fixes or adjustments inside the product.
Support the team in creating or improving demo experiences.
Communicate updates or solutions clearly to customers and teammates.
Requirements
Good understanding of HTML and general web fundamentals (DOM, CSS basics, browser behaviour).
CS/Engineering background or equivalent technical knowledge.
Frontend engineering exposure is appreciated but not mandatory.
Strong communication skills — ability to explain things simply.
Experience dealing with customers (support, onboarding, troubleshooting, etc.) is a plus.
What they ask for
About Storylane
Storylane enables marketing and sales teams to create and share interactive product demos in 10 min. Prospective buyers can self-experience the demos without talking to sales. Our no-code platform allows teams (without any engineering help) to capture, personalize, add guides and publish a demo. These Demos can be embedded on websites, email campaigns or sales followups.
Full Storylane profile