What the role involves
ShortLoop builds AI Agents for US automotive dealerships. Our AI handles inbound calls, missed calls, service bookings, and outbound campaigns across Sales, Service, and Reception.
We work with individual and multi-store dealer groups across the US and are rapidly scaling.
About the Role
We are hiring for our Customer Success team to own the full lifecycle of dealership deployments.
This is not a passive “account manager” role.
You will
- Deploy AI systems at new dealerships
- Coordinate integrations with engineering
- Configure workflows, dashboards, data in accordance with dealership requirements
- Analyze call data and performance metrics
- Run performance reviews with dealer GMs & Sales & Service Directors
- Identify gaps and drive improvements
- Ensure renewals, upsell and multi-store expansion
This is a hands-on role working daily with
- US dealership operators
- Our Sales & Engineering team
- Real call data and operational metrics
- You must be extremely detail-oriented and comfortable working with numbers, dashboards, and process documentation.
- Ideal Profile
- 2–5 years of experience in SaaS Customer Success / Implementation / Solutions
- Experience serving US customers preferred
- Strong analytical mindset (comfortable with numbers, metrics, dashboards)
- Excellent written and verbal English communication
- Process-driven and detail-oriented
- Comfortable working in US hours
- Startup experience preferred
About ShortLoop
Dealerships leave significant revenue every year because they are unable to effectively answer calls or run campaigns due to staffing issues. ShortLoop fixes this with human-like AI phone agents that answer calls instantly, book appointments and test drives, and also help run outbound campaigns. It ensures that our customers never miss a revenue opportunity, inbound or outbound. Our AI is integrated with CDK, Reynolds, Tekion, Xtime, Auto/Mate, DealerFX, VinSolutions, myKaarma and other popular dealership tools. It handles thousands of calls each week for U.S. dealerships across service, sales, and outbound campaigns. Our mission is to help dealerships transition their phone operations to the AI world and capture the revenue they leave on the table today.
Full ShortLoop profile