What the role involves
Protex AI is the AI Safety and Operations Intelligence Company.
At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top-tier global investors, we recently secured a $36 million Series B to accelerate our mission.
Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64% risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go-to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real-time, AI-powered insights.
Job Overview
Internally known as our "Enterprise Client Strategist". An Enterprise Client Strategist is a motivator, trusted advisor, and strategic coordinator responsible for guiding enterprise clients through their journey with Protex AI. You'll guide clients from late-stage sales through rollout, adoption, expansion, and ongoing optimization - translating their safety and operational goals into measurable platform outcomes.
This role blends relationship management, project coordination, and commercial awareness. You're not a technical support rep, but you bring strong platform fluency and know how to remove blockers, align stakeholders, and connect adoption to business results. You're curious, empathetic, and comfortable navigating ambiguity across complex organizations.
Reports to: Director of Client Experience
Portfolio: 8–12 enterprise accounts, covering roughly $1.5–$3M+ ARR
Team context
Part of a growing CS team with peers in similar roles across regions
Location
Any state in EST (Eastern Standard Time)
Success Targets
Time to Measurable Impact (TTMI): Target 60-90 days from user access date
Net Retention Rate: Target 120%+ across your portfolio
NPS: Target of 65+ across the team
Client Health: Proactive account management with no unexpected churn
Expansion: Identify and support expansion opportunities; partner with Commercial on pipeline
Key Responsibilities
Client Relationship & Value Delivery
Build trusted relationships with both site-level operators and executive stakeholders.
Translate client goals into platform strategies and action plans that lead to measurable impact (TTMI).
Host recurring business reviews that connect platform usage to outcomes executives care about: risk reduction, efficiency gains, scalability, and ROI.
Know when to listen, lead, escalate, or step back; you're attuned to organizational dynamics and protect trust through every interaction with preparedness and professionalism.
Platform Adoption & Guidance
Coach clients on using Protex AI to drive safety, operational, and cultural improvements.
Maintain deep platform fluency to set realistic expectations and develop site-specific usage strategies, platform configurations, reporting, and site investigations.
Embed Protex into daily operations by aligning platform usage with client SOPs and workflows.
Monitor usage, spot early signs of disengagement, and lead recovery efforts before they escalate.
Escalate technical or product blockers with clear context so internal teams can act quickly.
Project Coordination & Rollouts
Drive rollout timelines and milestone delivery in partnership with Commercial and Implementation, supporting the 45-day Time to Live target from device delivery to cameras connected.
Coordinate multi-site rollouts; keep stakeholders aligned and momentum steady with accountability.
Identify and resolve workflow friction, client-side or internal, before it becomes a blocker.
Pre-Sale & Expansion Support
Join late-stage sales conversations to showcase the client journey and set realistic expectations.
Partner with Commercial to align pilot scope with long-term adoption and growth goals.
Deliver value narratives that support expansion conversations and contract ren
About Protex AI
Tl;dr: We’re building software that monitors existing cameras in the port, logistics, and manufacturing industries to ensure compliance and identify safety issues. At Protex AI, we’re on a mission to protect the industrial workforce! We’re building a proactive computer vision tool for workplace safety - empowering industrial Health and Safety (HS) teams to identify risk and danger before it becomes a problem. 🤕 The Problem: Keeping people safe at work is extremely hard. In the U.S. alone, there were over 5,000 deaths in the workplace in 2019, mainly in the heavy industry space. Serious workplace injuries cost U.S. businesses circa $62 Billion annually. Until now, safety has been reactive, someone has to get injured, and in some cases fatally before something is done about it. ✅ Problem Solved: Protex AI’s platform uses privacy-preserving camera monitoring software to provide companies with an always-on guardian angel, protecting their workforce. The platform plugs into existing CCTV infrastructure and enables HS teams to flexibly translate their document-based safety rules into the real world. Protex AI takes these rules and autonomously audits the customer’s facility to identify areas of high risk and non-compliance. HS teams can access this data via a reporting engine and use it in weekly safety meetings, external safety audits, insurance discussions, and legal claims. The tool integrates seamlessly with existing safety workflows to augment data produced by any manual incident logging system in place.
Full Protex AI profile