What the role involves
Founding Account Manager
Knowtex • In-Person/Hybrid (San Francisco)
Reports To: Director of Customer Delivery
Travel: Customer sites, conferences, team meetings
About Knowtex
Knowtex is building the clinical AI infrastructure layer for intelligent care— turning the burden of manual workflows like notes, coding, order entry into a seamless background process, and providing real-time decision support so clinicians can focus on what matters: delivering superior patient care. We work with health systems, specialty practices, and ambulatory groups who are done waiting for EHR vendors to solve AI.
Position Overview
The Founding Account Manager is a pivotal commercial and relationship role responsible for the long-term success, growth, and retention of Knowtex’s commercial health system accounts. Sitting within the Customer Delivery organization, this role bridges the gap between clinical delivery excellence and revenue outcomes—owning the full account lifecycle from implementation launch through expansion and renewal.
You will serve as the primary executive-level relationship owner for a portfolio of commercial health system clients, partnering closely with the Implementation Manager, Clinical Implementation Specialist, and Support Manager to ensure customers achieve measurable value. You’ll be as comfortable discussing clinical workflow adoption metrics as you are negotiating contract expansions with C-suite stakeholders.
This role is ideal for a commercially-minded relationship builder with deep healthcare IT experience who thrives in high-growth startup environments and genuinely cares about the mission of reducing clinician burnout.
Key Responsibilities
Client Relationship Management: Serve as the primary executive relationship owner for a portfolio of commercial health system accounts. Build trusted, consultative relationships with key stakeholders at every level—from Site POCs and clinical champions to CMOs, CNOs, and CFOs
Account Health & Retention: Monitor account health indicators continuously, including utilization rates, adoption trends, satisfaction scores, and support ticket patterns. Own renewal conversations end-to-end, and maintain a ≥90% net revenue retention target across managed portfolio.
Revenue Growth & Upselling: Identify and develop expansion opportunities within existing accounts, including additional clinical departments, specialties, user cohorts, and enterprise-wide rollouts. Lead commercial conversations with economic buyers, presenting ROI data, clinical outcomes, and utilization metrics.
Implementation Partnership & Launch Success: Co-develop comprehensive implementation plans with the Implementation Manager for each new account, ensuring alignment between commercial commitments and operational execution. Own 30/60/90-day post-launch check-ins with account executive sponsors, reporting on adoption progress and early outcomes.
Account Performance Monitoring & Intervention: Maintain real-time visibility into key adoption and utilization metrics across all accounts using site health dashboards. Analyze performance trends at the account, department, and user cohort level. Identify and lead account recovery efforts for at-risk relationships, serving as executive point of accountability.
Communication & Feedback Loop Management: Serve as the primary conduit for strategic account intelligence flowing between customers and internal Knowtex teams. Translate client feedback, feature requests, and clinical workflow insights into structured, actionable input for Product, Engineering, Customer Delivery, and leadership. Ensure clients are informed of product updates, platform improvements, and new capabilities in a timely and compelling way
Required Qualifications
Experience
5-7 years in account management, customer success, or commercial roles within healthcare IT or health technology
Demonstrated track record of managing and growing a portfolio of commercial health system accounts
Experience ow
About Knowtex
We’re on a mission to leverage AI and voice technology to solve inefficiencies and revenue leakage in our healthcare system. With the rise of EHRs, the manual documentation burden on doctors has never been higher, leading to burnout and fatigue and high attrition rates. Assigning the correct diagnosis and billing codes is crucial for proper reimbursement and patient care, but medical coding is becoming more and more complex each year with growing numbers of codes (over 145,000 now), and doctors are unsupported by current technology to keep up with its ever increasing requirements. $125 billion is left on the table each year by healthcare organizations due to improper documentation and coding. Knowtex creates visit notes with up-to-date and accurate reimbursement codes from doctor-patient conversations, allowing the doctor to focus on patient care and preventing revenue leakage for hospital systems through standardized, transparent, and accurate documentation.
Full Knowtex profile