What the role involves
About Klarity
Tldr on us: Series B, $91M raised, 7x growth last year.
Digital Transformation gave rise to a $600B consulting Industry. AI Transformation will be 10x bigger and will be delivered through agents. We built that.
Our AI discovers how work actually happens across every team and application, Structures it into a living Context Graph, and Improves it continuously.
ServiceNow mapped 900+ processes in 9 days. DoorDash captured 3,800+ finance operations in 14 weeks. That's not a project. That's compounding intelligence.
OpenAI, Google, DoorDash, and Stripe use Klarity to transform how they transform. We shipped GPT-4 document chat within 12 hours of OpenAI's API launch.
We move fast, reward agency, and care deeply about our customers, our team, and our mission.
About the Role
Become an industry disruptor, drive exponential impact and move customers from promise → value, fast.
As an AI Value Delivery Lead, you operate like a forward-deployed expert consultant for Klarity customers and help build our AI Delivery function. You'll own the critical path from contract signature through early value realization, ensuring customers achieve their goals on Klarity… not just a successful onboarding.
This is a unique and high impact role. We're looking for
Understanding of great operational design and familiarity with process engineering, knowing the importance of having just the right level of structure.
Ability to think abstractly and speak at all levels: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product.
Design thinking depth, change management skills and a builder mindset. A player coach who can multiply teams with your experience and make it scalable with AI.
Outcome oriented and creatively scrappy: Hypothesize, hustle and hone. Knows when to bend frameworks, creates 2 way doors, technological self starter and treats setbacks as learning opportunities.
- Serving as a connective tissue between Sales, Product and Engineering, you'll turn field learnings into scalable playbooks, product improvements and customer outcomes.
- Portfolio / Span of Control: ~7-10 strategic customers | $3-5M ARR ownership
- What You'll Do
Accelerated value realization: Act as a strategic advisor orchestrating and executing Value Realization Onboarding Sprints that get customers to their magic milestones within 20-30 days.
Internal innovation & optimization: Continuously assess the 'what,' 'why,' and 'how,' and find ways to enhance our processes, infrastructure, and technology to increase the future scalability of post-sales & value realization.
Who You Might Be
You've worked in top-tier consulting (e.g. McKinsey, Bain, BCG) or within UX / Transformation / ops roles at enterprise scale.
You've partnered with clients or internal teams on large-scale operational initiatives and have the presence to advise VPs and C-level execs.
Bonus if you've created apps, coded, written workflows, or partnered deeply with engineering/product teams.
Six Sigma experience preferred but not required! You've experienced traditional transformation, know it doesn't need to be so difficult and you're motivated to solve it with AI.
_ Ideal Experience: 8+ years_
What Success Looks Like
Primary KPIs
Onboarding Sprint Value Realization Attainment across your customers (SLA)
Customer Experience & Implementation Health (Index Percentages)
NRR & GDR based on book of business
Internal optimization (process improvements deployed + impact)
- The Work Pilot
- A 2-day work pilot is part of the application, which will include:
Design Thinking: Build a canonical event model along the Klarity customer lifecycle
Internal process optimization: Tackle one bottleneck in the onboarding / value realization workflow (we'll give you options)
Prototype a tool: Use internal tools to build an agent or automation that addresses an existing hurdle for the team
Cross-Functional Communication: Present lifecycle insights & internal o
About Klarity
Klarity is a Company Brain used by OpenAI, DoorDash, ServiceNow, Salesforce, JLL, McKesson for AI Transformation. Our product maps how work actually gets done, structure it, and reallocate it between people and agents. Discover: Employees log into our web app — nothing to install — share their screen, and work as usual. Klarity maps and anonymizes every task while sending Signals back to highlight what they do well. Structure: Klarity agents consolidate activity across the enterprise into a Company Brain: how work gets done, how decisions are made, how approvals flow, how controls are enforced, when work actually happens. Improve: Against your business objectives, Klarity finds the right opportunities for agents, builds those agents, and redesigns the people, process, and rituals around them.
Full Klarity profile