What the role involves
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Our Mission
JustPaid is a startup on a mission to modernize the financial infrastructure that powers how companies sell to other companies.
We are building the financial operating system for the next generation of businesses.
Founders, executives, startups, and finance teams are drowning in time-sucking financial work: messy sales contracts, fragmented billing models, unpredictable cash flow, and outdated, expensive tools that slow everything down.
The financial stack today is broken.
We are not building another dashboard or another shallow app. We are building real infrastructure that sits at the core of how modern companies make and collect money.
👉 Watch a 2-minute video on what we’re building first
👉 Apply directly at https://www.justpaid.ai/careers (we review direct applicants first)
Our Story
JustPaid is building the AI finance operations layer for modern businesses.
Finance teams today are overwhelmed by fragmented systems, manual follow-ups, and reactive workflows. We believe finance should be proactive, automated, and strategic — not stuck chasing invoices or reconciling spreadsheets.
JustPaid replaces manual quote-to-cash processes with intelligent automation, AI-driven insights, and clean integrations across the finance stack. Our goal is simple: help companies close deals faster, get paid on time, and scale revenue operations without adding headcount.
Role
Finance Implementation & Customer Success Manager
As a key member of our Customer Experience team, you will play a critical role in helping customers successfully implement and adopt JustPaid.
This role is part finance expert, part operator, part trusted advisor. You’ll work directly with founders, CFOs, controllers, and finance teams to understand how they run revenue today — and help them design a cleaner, more automated future using JustPaid.
You’ll own the implementation journey from kickoff to go-live, and continue supporting customers post-launch to ensure long-term success and expansion.
You’ll work closely with Product, Engineering, and Sales to bring real customer feedback into the product and help shape how JustPaid evolves.
Go here to apply, https://www.justpaid.ai/careers, we review people who apply directly on our website first.
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What You’ll Do
- Lead end-to-end customer implementations from onboarding through go-live
- Map each customer’s revenue model, billing workflows, and finance stack—and configure JustPaid accordingly
- Migrate and validate customer data (quotes, contracts, invoices, customers)
- Train finance and ops teams so they’re confident using JustPaid daily
- Own customer relationships during implementation and post-launch
- Drive adoption, surface workflow improvements, and identify expansion opportunities
- Partner with Product and Engineering to escalate bugs, relay feedback, and shape the roadmap
- Create and refine implementation best practices, templates, and internal documentation
- What we’re looking for
- Experience
- 2+ years in finance, accounting, audit, revenue operations, or financial systems
- Strong preference for hands-on experience supporting finance teams
Bonus
2+ years in customer success, implementations, or solutions consulting for B2B SaaS
Bonus
experience with NetSuite, QuickBooks, Xero, Stripe, HubSpot, or Salesforce
Skills
- Strong understanding of billing, invoicing, AR, revenue workflows, and/or quote-to-cash
- High technical aptitude (you learn systems quickly and don’t fear complexity)
- Solid Excel / Google Sheets skills
- You can translate messy real-world workflows into clean system configurations
Personal attributes
- Proactive and ownership-driven—you don’t wait to be told what to do
- Calm under pressure, detail-oriented, and able to manage multiple customers at once
- Clear communicator who can confidently work with senior finance leaders
- You enjoy untangling complexity and building better systems
- Growth mindset—you want to continuously improve how things work
Why this role is special
You’ll wo
About JustPaid
We make it easy for founders to do billing right out of demo day. Every B2B startup faces the same billing nightmare: unique customer terms, custom pricing, usage tiers, and discount structures that make manual billing a costly mess. Hiring billing specialists adds overhead and introduces human error right when you need to move fast. JustPaid makes billing effortless by extracting billing logic directly from your contracts—whether they're PDFs or stored in your CRM—and automatically generating accurate, timely invoices. Already using Stripe, DocuSign, CommonPaper, HubSpot, or Salesforce? We integrate seamlessly with your existing stack. Maintain control while automating the complexity. No more pricing disputes. Faster cash flow. Fewer headaches. - Move fast: Bill customers from day one without hiring specialists - Scale smart: Handle complex pricing models without operational overhead - Stay focused: Spend time building your product, not managing invoices - Reduce risk: Eliminate human error in billing calculations We're always asking ourselves: How can we make a company's financial operations effortless so teams can focus on scaling? - We don't settle - We are passionate - We are serial entrepreneurs We aim to make a dent in the universe.
Full JustPaid profile