Compliance Customer Success Manager

at dili — Automating PWA Compliance and Diligence

New York, NY, US / Remote (US)Full-time3+ years$100K - $130K0.05% - 0.20% equityYC-S23

What the role involves

Compliance Account Manager

About Us

We're a fast-growing YC-backed startup using AI to simplify complex labor compliance processes for energy, infrastructure and other construction projects. Our platform automates prevailing wage and apprenticeship compliance audits, significantly reducing errors and administrative workload. By streamlining compliance, we empower clients to confidently navigate audits, maximize federal funding, and accelerate the industrialization boom in the US.

Role Overview

We’re looking for a proactive, detail-oriented Account Manager to help clients successfully manage onboarding and ongoing usage of our AI-powered prevailing wage platform. Prior experience in prevailing wage and apprenticeship / construction is preferred. We provide robust training and ongoing support to ensure your success. This role is perfect for someone eager to learn and grow quickly in a startup environment, with opportunities to advance into leadership roles as we scale.

Responsibilities

Serve as the primary client contact, clearly communicating compliance processes and requirements.

Manage key activities, including coordinating payroll documentation collection from subcontractors to ensure successful audits.

Utilize our AI-driven platform to track compliance documentation, monitor client progress, and generate accurate reports for internal and external stakeholders.

Identify potential compliance risks proactively and collaborate with our internal team to address them effectively.

Provide thoughtful feedback to enhance platform functionality and user experience.

Qualifications

2+ years of experience in detail-oriented, client-facing roles.

Strong organizational, communication, and multitasking skills.

An adaptable learner comfortable quickly mastering new software tools.

Highly dependable and capable of independently managing multiple projects.

Nice to Have (but not required)

Familiarity with the Davis-Bacon Act (prevailing wage)

Understanding of labor compliance processes, construction, and other physical industries

Benefits

Competitive salary and meaningful equity

Flexible, remote-friendly work environment

Career growth opportunities including potential leadership roles

About dili

Dili (YC S23) is building the most reliable AI automation for compliance in real-world industries. Across energy, infrastructure, datacenters, advanced manufacturing, and construction, Dili has run prevailing wage, apprenticeship, & other labor compliance to help customers secure over $1 billion in federal funding. Dili is building the AI system of record to help physical industries track compliance, analyze labor and spend, run payroll, and more.

Full dili profile

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