Technical Account Manager

Ambient.ai is a unified, AI-powered physical security platform that helps enterprise organizations reduce risk, improve security operation efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies and multiple Fortune 500 organizations across various industries leverage Ambient.ai to unify their security infrastructure and significantly enhance their security posture.

The Ambient.ai platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to monitor and detect threats continuously in real-time. Ambient.ai does this while simultaneously decreasing false alarms by over 95%, allowing security teams to focus on legitimate threats. With Ambient.ai, companies can do more with less and prevent security incidents before they happen.

We were founded in 2017 by Shikhar Shrestha and Vikesh Khanna, experts in artificial intelligence from Stanford University who previously built iconic products at Apple, Google, Microsoft, and Dropbox. We are a Series-B company backed by Andreessen Horowitz (a16z), Allegion Ventures, SV Angel, Y Combinator, and investment angels like Jyoti Bansal, Mark Leslie, and Elad Gil.

Named on the YC Top Companies List 2021, 2022, 2023, and the Forbes Cloud 100 Rising Stars 2020, we are turning the impossible into the inevitable. We always seek passionate people who enjoy solving the most challenging problems with cutting-edge AI/ML.

Position Overview

The Technical Account Management team, led by <u>Pete Oelschlaeger</u>, at Ambient.ai plays a pivotal role in the lives of our F500 enterprise customers. They expertly guide each client from kickoff through implementation, onboarding, testing, and training—ensuring smooth product adoption and delivering best practice insights that maximize value, drive success on our platform, and ultimately fuel renewal and expansion.

As a Technical Account Manager, you will combine technical muscle, consultative problem-solving, and a customer-focused mindset to ensure our customers maximize the value of Ambient.ai. This role is for someone who thrives in a fast-paced environment, enjoys working closely with cutting-edge technology, and has a proven track record of driving successful outcomes for enterprise customers.

The impact you’ll make:

Take complete ownership of our customer's success, guiding them from post-contract signature to renewal; Collaborate closely with stakeholders to define and document critical goals, success criteria, and KPIs and regularly measure and report progress toward these objectives

Drive technical implementation, product configuration, and onboarding processes. Guide customers through setup, training, testing, and deployment, ensuring seamless integration into their existing security environment

Become an expert on the Ambient.ai platform and relevant technologies, including networking, cloud infrastructure, and AI/ML.

Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services

Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement

Partner with marketing to highlight opportunities for customer references and case studies

Able to travel up to 30%

The amazing skills you’ll bring to Ambient.ai:

7+ years of experience in a customer-facing role, such as Technical Account Management, Customer Success, Field Engineering, or Customer Engineering, ideally within enterprise SaaS or startup environments

Basic understanding of L2 switching (VLANs, limitations of L2 vs. L3, physical vs. logical network isolation

Basic Linux networking skills (assigning IP/mask/gateway to NICs, configuring MLAG/failover redundancy)

Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholder complexity

Self-motivated, proactive team player with high integrity and desire to assist your colleagu