Director of Account Management

About Verto

At Verto, we're on a mission to democratise global finance and empower businesses in Emerging Markets to reach the world. Founded by British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our roots in Africa provided a firsthand understanding of the significant challenges businesses face with cross-border payments, ranging from illiquid currencies and high fees to slow transactions. This deep-rooted insight is why Africa remains a core focus, as we're committed to bridging the gap between emerging and developed markets and fostering global economic growth.

What started as an FX solution for the Nigerian Naira has evolved into a market-leading platform, enabling thousands of businesses to seamlessly transfer billions of dollars annually. We believe that where you do business shouldn’t determine your success or ability to scale. We're creating equal access to the easy payment and liquidity solutions that are already a given in developed markets.

We're not alone in realising this crucial need; we're backed by world-class investors including Y-Combinator, Quona, and MEVP. With Verto receiving the Milken-Motsepe Prize, appearing on CNBCs list of fastest growing UK companies, the Deloitte Fast 50 and Sifted’s fastest-growing UK tech companies, we are building a seamless cross-border payment future.

Join us as we continue to grow and transform global finance.

Role Overview

In this role, you will

Lead and develop the team responsible for managing Verto's largest and most strategic accounts, ensuring deep understanding of each client's business, growth ambitions, and the critical role Verto plays in their operations.

Build and own senior-level relationships with key decision-makers across Verto's most strategic accounts, acting as an executive sponsor and escalation point to protect and grow these partnerships.

Build, coach, and inspire a high-performing Account Management team, instilling a proactive, commercial mindset and moving the team away from reactive support towards structured, strategic account ownership.

Design and implement scalable account management processes that drive proactive engagement, early risk identification, and consistent value delivery across Verto's strategic account portfolio.

• What You'll Be Doing
• Leadership and Strategy

Define and drive the strategic vision for how Verto manages and grows its largest accounts, setting clear standards for what great account management looks like.

Directly manage, mentor, and develop the Account Management team, setting high performance expectations and creating clear career pathways that attract and retain top talent.

Establish clear individual and team KPIs focused on retention, growth, proactive engagement, and account health, moving away from activity metrics towards outcome-driven performance management.

Partner with senior leadership, Product, and Operations to ensure the Account Management function is aligned to business priorities and acts as a critical voice of the customer internally.

Account Management

Take indirect ownership of Verto's most strategic accounts, ensuring the team is delivering exceptional, proactive service rather than waiting for clients to raise issues.

Introduce structured account planning across strategic accounts, including regular executive business reviews, relationship maps, success plans, and clear escalation frameworks.

Directly identify and drive growth opportunities within the strategic account base, working closely with the team to spot expansion signals and converting them into revenue through disciplined account planning.

Serve as the senior escalation point for critical account issues, ensuring swift and effective resolution while implementing processes that prevent recurring problems and reduce reactive firefighting.

Revenue Growth

Own and drive net revenue retention and expansion targets across the strategic account portfolio, ensuring the team is consistently unlocking new value w