What the role involves
Senior Implementations Analyst (Enterprise)
New York, NY (in-person, SoHo)
$120,000 to $130,000 Base Salary + Meaningful Equity
Trayd, in one sentence
Trayd is building the operating system for commercial construction: payroll, compliance, and back office workflows that actually work in the real world.
Construction is one of the largest industries in North America, yet much of the software that runs it is outdated, manual, and fragile. Companies spend hours every week reconciling payroll, tracking job costs, and managing compliance across disconnected systems. The consequences of mistakes are real. Workers do not get paid correctly. Businesses lose time and money. Stress compounds.
We are changing that.
We help subcontractors run payroll, manage workers, and operate their businesses with confidence. That means onboarding is not a checkbox process. It is a critical moment where customers trust us with their data, their workflows, and their business operations.
We are in the next phase of growth, with accelerating customer demand and a platform that runs real payroll every week, and we are scaling the team to match it.
Trayd is based in New York and backed by Y Combinator.
The role
We are hiring a senior implementation analyst to lead complex enterprise customer launches onto Trayd.
This role is designed for someone who thrives in high-stakes, ambiguous environments and can operate as both a project leader and strategic problem solver. You will work with larger, more complex customers where implementations involve multiple stakeholders, legacy systems, edge cases, and operational change.
You will own implementations end to end, serve as a trusted advisor to customers, and partner closely with product and engineering to solve problems that do not have obvious answers.
This is not a narrow project management role. It requires judgment, ownership, and the ability to navigate both technical and business complexity.
What you will do
Serve as the primary leader and point of accountability for enterprise customer implementations from kickoff through successful launch.
Build strong relationships with customer executives, payroll leaders, and operations teams, establishing trust and confidence throughout the process.
Diagnose complex operational workflows and translate them into scalable solutions within Trayd.
Lead large data migrations involving payroll history, workforce data, and financial information with high accuracy requirements.
Navigate ambiguity and unexpected challenges, coordinating with engineering and product to resolve issues quickly.
Manage timelines, risks, and stakeholder expectations across multiple teams and priorities.
Support customers through critical milestones including first payroll runs and post-launch stabilization.
Identify gaps in product or process and drive improvements that benefit future implementations.
Mentor junior implementation team members and help elevate the overall function as we scale.
Why this role is different
High-impact customers. You will work with larger companies where implementations matter deeply to their operations.
Real ownership. You are accountable for outcomes, not just tasks.
Strategic influence. You will shape how implementations work at Trayd as the company grows.
Complex problem solving. Enterprise customers bring real-world edge cases that require creativity and judgment.
Leadership opportunity. This role naturally evolves toward team leadership or broader operational roles.
In-person team. We work together in Soho five days a week because speed and collaboration matter.
Who you are
You have 4-7 years of experience in implementation, consulting, customer success, or operations roles, ideally in SaaS or technology-enabled services.
You are comfortable leading complex projects with multiple stakeholders and moving parts.
You communicate clearly with both technical and non-technical audiences, including senior customer stakeholders.
You are highly organized and detail-or
About Trayd
Trayd is a B2B construction payroll platform and back office management system designed for same-day pay. We allow the 7M construction workers in the US to get access to their earned wages 7-10 days sooner than legacy payroll providers. With a unique spin on traditional payroll, Trayd is on a mission to create back office efficiencies for commercial subcontractors while simultaneously addressing the significant labor shortage affecting the $2.1TR North American construction industry. Trayd is bigger than construction payroll. It's the promise that the hardest working people get access to their money, as and when they need it, creating greater financial wellness across the board. Not only that, we are pioneering digital cash access for a demographic traditionally overlooked while simultaneously modernizing operations in an industry that has been slow to adapt. The challenges and opportunities with Trayd are abundant, promising an engaging journey ahead.
Full Trayd profile