What the role involves
Product Operations Associate
New York, NY (in-person, SoHo)
$85,000 to $95,000 Base Salary + Meaningful Equity
Trayd, in one sentence
Trayd is building the operating system for commercial construction: payroll, compliance, and back office workflows that actually work in the real world.
Construction is one of the biggest industries in North America, and it still runs on a messy mix of spreadsheets, legacy payroll providers, and manual processes that break the moment things get even slightly complex. The people doing the work are the hardest working people in the country, and the companies running crews are forced to spend hours every week fighting systems that were never built for them.
We’re changing that.
Trayd started with a simple promise: construction workers should be able to access the money they already earned faster, and subcontractors should be able to run payroll without chaos. Today, we’re building deeper infrastructure across payroll, union rules, job costing, and accounting workflows so our customers can run their businesses with confidence. We’re in the next phase of growth, with accelerating customer demand and a platform that runs real payroll every week, and we’re scaling engineering to match it.
Trayd is based in New York and backed by Y Combinator.
The role
We’re hiring a product operations associate to help drive how new products get built, launched, and improved at Trayd.
This is a high-ownership role designed for someone early in their career who wants to learn quickly and take on real responsibility. You’ll work directly with the CTO (who is also the Head of Product) and product leadership on launches, analytics, and solving messy real-world problems across customers and internal teams.
You will not be stuck doing narrow operational tasks. You’ll be involved in decisions, product strategy conversations, and execution from idea through rollout.
If you want a front-row seat to how a startup scales products and teams, this role is built for that.
What you’ll do
Own launches of new product lines and major features from planning through rollout
Coordinate across engineering, customer success, operations, and leadership to ensure launches succeed
Analyze product usage, customer behavior, and operational data to identify opportunities and risks
Build dashboards, reports, and analyses that inform product and business decisions
Work directly with customers to gather feedback, understand workflows, and identify gaps in the product
Translate messy real-world problems into clear product requirements and operational plans
Help define processes that allow the company to scale as we grow
Identify bottlenecks or inefficiencies and drive solutions end-to-end
Support leadership in strategic initiatives that don’t fit neatly into one function
Example things you might work on
Launching a feature across multiple customers and coordinating rollout plans
Investigating why a workflow is breaking for certain users and designing improvements with engineering
Building analysis to understand adoption of a new product and recommending changes
Interviewing customers to understand how they currently solve a problem and shaping the product approach
Creating internal tools or processes that reduce operational friction
Helping prioritize what gets built next based on customer feedback and business impact
Why this role is different
Direct exposure to leadership. You’ll work closely with the CTO and product leadership from day one
Real ownership early. You will own projects, not just assist on them
Customer proximity. You’ll talk to real users and see how decisions impact them immediately
Massive learning curve. Product, operations, analytics, and strategy all in one role
Career acceleration. This is a strong path into product management, strategy, or leadership roles over time
In-person team. We work together in Soho five days a week because speed and collaboration matter
Who you are
1–3 years of experience in consulting, startups
About Trayd
Trayd is a B2B construction payroll platform and back office management system designed for same-day pay. We allow the 7M construction workers in the US to get access to their earned wages 7-10 days sooner than legacy payroll providers. With a unique spin on traditional payroll, Trayd is on a mission to create back office efficiencies for commercial subcontractors while simultaneously addressing the significant labor shortage affecting the $2.1TR North American construction industry. Trayd is bigger than construction payroll. It's the promise that the hardest working people get access to their money, as and when they need it, creating greater financial wellness across the board. Not only that, we are pioneering digital cash access for a demographic traditionally overlooked while simultaneously modernizing operations in an industry that has been slow to adapt. The challenges and opportunities with Trayd are abundant, promising an engaging journey ahead.
Full Trayd profile