What the role involves
About Reframe
Reframe is the #1 app to help people cut back or quit drinking by combining neuroscience, psychology, and real human support. We’re on a mission to help millions transform their relationship with alcohol and live more empowered, connected, and fulfilling lives.
At Reframe, we believe recovery and transformation look different for everyone and so does great support. That’s where you come in.
About the Role
We’re looking for a Customer Support Specialist who doesn’t just answer tickets , you solve problems, bring empathy, and make someone’s day better with every interaction. This role is perfect for someone who loves their job, thrives on helping others, and feels energized by the small wins that create big impact.
As a core member of our support team, you’ll be on the frontlines of the Reframe experience : answering user questions, troubleshooting app issues, and ensuring every Reframer feels heard and supported. You’ll also work cross-functionally with product, engineering, and coaching teams to continuously improve our platform and user experience.
This is a full-time, in-office role based in Atlanta, GA.
What You’ll Do
Respond to customer inquiries via email, in-app chat, and other support channels with empathy, clarity, and efficiency
Troubleshoot technical issues, bugs, and user concerns and communicate solutions clearly
Track common issues and flag trends to help improve the platform experience
Collaborate with product and tech teams to escalate user feedback and find better solutions
Serve as the voice of the customer, advocating for their needs across internal teams
Maintain internal knowledge bases and help docs
Jump into team meetings and contribute ideas for how we can make Reframe even better
You’re a Great Fit If You…
LOVE HELPING PEOPLE
Thrive in a fast-paced, mission-driven environment
Are an excellent communicator (written and verbal) with high emotional intelligence
Are a natural problem-solver who loves untangling confusion and creating clarity
Are tech-savvy and quick to learn new tools and systems
Are organized, dependable, and responsive, your follow-up game is strong
Take initiative and own your work, but love collaborating as part of a team
Feel energized working at the intersection of wellness, tech, and behavior change
Open to recent graduates or candidates with 1+ years of experience in a customer-facing role
Bonus Points If You…
Have previous customer support or community experience in a tech or wellness company
Have a personal interest in mental health, coaching, recovery, or behavior change
Are excited about Reframe’s mission and want to help us grow
Why Join Reframe?
Be part of a passionate, mission-driven team changing lives at scale
Work in a high-impact role where your voice and ideas are valued
Join a collaborative and supportive workplace where people truly love what they do
Competitive salary + health benefits + growth opportunities
About Reframe
Reframe is the only AI-native marketplace for hardware teams to procure both COTS and custom manufactured components. We have access to trusted suppliers that have made parts for the most reliable hardware products that people use today (iPhones, Teslas, and more). We use Agents to automate end-to-end procurement so that hardware teams can scale while remaining lean.
Full Reframe profile