What the role involves
About the Company
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We seek intelligent, self-motivated individuals who thrive in fast-paced, dynamic, and often uncertain environments—those who demonstrate a high level of personal responsibility, initiative, and dedication. A strong technical foundation is important, along with a deep curiosity to expand your knowledge in the rapidly evolving AI landscape. You should be passionate about our product, driven to continuously learn, and committed to delivering exceptional value to our growing customer base. As we continue to define and shape an emerging market, we are excited to connect with individuals who are energized by innovation and inspired to contribute to something truly transformative.
Responsibilities
Curiosity, Technical Aptitude, Relationship Building, Project Management
<u><b>Client Onboarding & Implementation</b></u>
Product Familiarization : Educate customers about the company’s AI virtual agents and ensure they understand how to integrate them into their current support systems (e.g., chat, email, voice).
Customization & Configuration : Work with the client to tailor the virtual agents to their needs, ensuring they align with the client's workflows, tone, and support objectives.
Deployment Support : Assist with initial setup and deployment, ensuring that the virtual agents are integrated correctly across various communication channels (chat, email, voice).
Technical Guidance : Provide technical assistance on integrating APIs, configuring conversation flows, training models, and troubleshooting any deployment challenges.
<u>Ongoing Customer Support & Troubleshooting</u>
Issue Resolution : Be the first line of contact for troubleshooting issues related to the virtual agents, working to resolve technical problems promptly.
Escalation Management : If issues cannot be resolved at the TAM level, escalate them to appropriate internal teams (e.g., engineering, product, or support); manage the escalation process to ensure rapid resolution while keeping the client informed.
Proactive Health Checks and System Monitoring : Periodically review the client's environment, identify potential risks, and suggest preventive measures to avoid issues before they arise. Ensure the virtual agents are performing as expected across all channels, reviewing metrics such as accuracy, response time, and user satisfaction, and taking corrective action when needed.
<u>Client Relationship Management</u>
Point of Contact : Serve as the primary contact for all technical matters related to the client’s use of virtual agents.
Client Advocacy : Advocate for the client’s needs internally, ensuring the virtual agent solution is evolving according to their business goals and that the product roadmap aligns with their priorities.
Customer Retention : Build strong, long-term relationships with clients by ensuring they’re continuously satisfied with the service and by offering value-driven, tailored recommendations and solutions.
<u>Product Training, Education, and Knowledge </u>
Training Sessions : Lead or coordinate training sessions for client teams, helping them understand how to manage and optimize virtual agents.
Knowledge Transfer : Ensure that the client team is self-sufficient in handling the basic functionalities and admini
About Netomi
Welcome to Netomi AI, where we are revolutionizing the world of customer experiences through cutting-edge artificial intelligence. Our mission is clear: to create AI that not only solves mission-critical problems for the world's largest brands but also fosters genuine customer love. Backed by industry titans like Y-Combinator, Index Ventures, Jeffrey Katzenberg, and Greg Brockman, Netomi AI is at the forefront of defining the future of AI-driven customer engagement. At Netomi, we embody our core values in everything we do: Passion: We love what we do, genuinely. We persevere, creatively problem solve, and grow from adversity. Customer Focus: We obsess over creating a positive impact and deliver experiences that meet or exceed the needs of our customers, and their customers. One Team: We believe in working collaboratively as One Team to meet shared objectives and goals. Joining Netomi AI means being part of a dynamic, fast-growing team that values innovation, creativity, and hard work. As a key player in the Generative AI revolution, you'll have the opportunity to significantly impact our success while developing your skills and career in the ever-evolving field of AI. Netomi AI is not just a workplace; it's a community of visionaries shaping the future of customer engagement. If you're ready to be part of something extraordinary, where your passion aligns with our values and vision, we invite you to explore opportunities with us. Your journey to redefine customer experiences with brand-safe AI starts here. Mission To empower the highest quality customer experiences with brand-safe AI. Vision Building Brand and Customer Love
Full Netomi profile