Revenue Cycle Management (RCM) Manager

The Opportunity

We’re hiring a Revenue Cycle Manager to own billing outcomes across a portfolio of accounts.

This is a hands-on role focused on resolving complex billing issues, working with payers, and driving claims to reimbursement. You will be the primary billing owner for your assigned accounts, stepping in on escalations, investigations, and onboarding support when needed.

This is not a pure execution role, you are expected to identify issues, problem-solve, and drive resolution end-to-end.

Please apply through the following link: https://medmehealth.recruitee.com/o/rcm-manager-1

What You’ll Do

Own billing performance for a set of provider accounts

Investigate and resolve complex claim issues, denials, and reimbursement gaps

Work directly with payers to follow up, escalate, and resolve claims

Identify root causes of billing issues and ensure they are addressed

Support onboarding of new accounts, including billing setup and early claim submission

Join provider calls when needed to support onboarding, troubleshooting, or escalations

Partner with account managers to triage and resolve billing-related issues

Spot patterns in denials or failures and recommend process improvements

Help establish best practices for billing workflows and payer interactions

What We’re Looking For

4+ years of experience in revenue cycle management or medical billing

Strong experience with denials management, payer follow-ups, and claim investigations

Deep familiarity with US healthcare billing workflows

Ability to independently own problems and drive them to resolution

Comfortable communicating billing issues clearly (internally and externally)

Strong critical thinking skills — not just task execution

Detail-oriented with the ability to identify patterns and root causes

Experience in pharmacy, ambulatory care, or digital health is a plus

Success in This Role Looks Like

Claims move efficiently from submission to reimbursement

Denials are resolved quickly and root causes are addressed

Providers gain confidence in billing performance

Complex issues are handled without creating bottlenecks

Billing operations scale without constant escalation

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we’ve facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. Our team personally reviews every application to ensure a human-first approach; we do not use AI tools to assess or select applicants. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

The Interview Process

A brief call with a hiring team member to get to know you better and discuss role expectations

A short practical case study to showcase your problem-solving and communication skills

A 30-minute call with member(s) of the executive team

An offer, contingent on mutual alignment

Perks at MedMe

Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs

Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)

Professional Development: We support your growth with a yearly budget dedicated to learning opportunities

Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office

Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays

Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

Location

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