What the role involves
We’re looking for a Deployment Strategist to own how Luminai is deployed, adopted, and scaled inside customer environments. You’ll work closely with Product, Engineering, and Customer teams to translate complex healthcare workflows into reliable, production-ready deployments that deliver real operational impact.
This is a high-ownership role at the intersection of strategy, execution, and systems thinking. You’ll be responsible for turning ambiguity into clear deployment plans, driving launches across multiple stakeholders, and ensuring customers see value quickly and consistently. Your work will directly influence customer outcomes, retention, and how the Luminai platform evolves.
This is a hybrid position. Our team is in-office 3 days a week (Mon, Tue, Thu) in San Mateo, California.
What You’ll Do
Own end-to-end deployments for Luminai customers, from post-sale handoff through launch and stabilization
Deeply understand customer workflows, constraints, and operating models to design effective deployment strategies
Translate customer requirements into clear execution plans, timelines, and success criteria
Coordinate closely with Product and Engineering to scope work, sequence dependencies, and unblock launches
Partner with customer stakeholders across Ops, IT, and leadership to drive alignment and accountability
Identify patterns across deployments and feed insights back into product improvements and platform abstractions
Manage risks proactively, surfacing issues early and driving resolution before they impact customers
Run clear communication cadences with customers, including status updates, milestones, and escalation paths
Help build and refine deployment playbooks, templates, and processes to scale delivery as Luminai grows
What We’re Looking For
3–6+ years of experience in deployment, implementation, solutions, technical program management, or a similar customer-facing role
Experience owning complex, multi-stakeholder rollouts in production environments
Strong systems thinking and comfort working with technical concepts (APIs, integrations, workflows)
Ability to translate ambiguous requirements into concrete plans and outcomes
Excellent communication skills across technical and non-technical audiences
Strong organizational skills with the ability to manage multiple parallel initiatives
Bonus
Experience deploying healthcare software, AI-driven products, or enterprise platforms
About Luminai
Luminai helps automate repetitive manual work away from your mission critical business processes. We're serving customers across insurance, healthcare, financial services, and more. Visit our website and see our customer case studies below: https://luminai.com Grateful to be backed by General Catalyst, Craft Ventures, Y Combinator, Moxxie Ventures, Caffeinated Capital, Unshackled Ventures, Scribble Ventures, Shrug Capital, Underscore VC, Weekend Fund, Liquid 2 Ventures, Nikhil Basu Trivedi, Yuri Sagalov, Chris Golda, Basement Fund, the founders and CEOs of Dropbox, Flexport, Notion, Deel, Front, Ramp, Coda, Rappi, Twitch, Lever, Algolia, Thredup, Pagerduty, Sendbird, the COO's of Stitchfix/Rippling, and the former heads of product of Twitter, Instagram, and Uber. We’ve raised $20 million till date. We’re hiring across all roles!
Full Luminai profile