Customer success
at Gojiberry AI — AI Go-To-Market agents for B2B teams
What the role involves
About the role
GojiberryAI is building the GTM Brain for small sales teams. We help companies detect high-intent leads on LinkedIn and turn them into qualified meetings automatically.
We're growing fast and looking for a Customer Success Manager to help our customers get the most value from GojiberryAI.
You'll be the main point of contact for our largest accounts, helping them achieve results, solve challenges, expand usage, and become long-term customers.
This is a fully remote role.
What You'll Do
Manage relationships with our highest-value customers
Lead onboarding calls and help new customers launch successfully
Run regular success reviews and strategy calls with customers
Respond quickly to customer questions and support requests
Identify opportunities to improve adoption and increase customer results
Work closely with customers to optimize their outreach strategy
Coordinate with product and engineering teams to resolve issues and communicate feedback
Proactively identify expansion opportunities, additional seats, and account upgrades
Build strong relationships with decision-makers and key stakeholders
Help reduce churn and increase customer retention
Who You Are
Excellent communicator and relationship builder
Comfortable leading customer calls and presenting recommendations
Highly organized and able to manage multiple accounts simultaneously
Customer-obsessed and focused on delivering outcomes
Able to handle difficult conversations and turn problems into opportunities
Curious about AI, sales, and modern GTM systems
Fast learner who thrives in a startup environment
Native English speaker
Why GojiberryAI
Work directly with the founders during a period of hypergrowth
Manage customers ranging from startups to large enterprise teams
Have a direct impact on retention, expansion, and company growth
Fast feedback loops and significant ownership
Opportunity to shape the customer success function from an early stage
Fully remote, work from anywhere
Role Details
Full-time
Fully remote
Customer Success / Account Management
Experience
1+ year of experience in Customer Success, Account Management, or a similar client-facing role
Experience managing strategic customer accounts with multiple stakeholders
Demonstrated track record of increasing retention, expansion revenue, and customer satisfaction
Comfortable running executive-level conversations and presenting recommendations to leadership teams
Experience working with fast-growing B2B SaaS companies
Ability to balance customer advocacy with commercial objectives
Strong understanding of sales, outbound prospecting, and GTM workflows
Experience managing enterprise customers is highly preferred
Hiring Process
Visit Gojiberry.ai to understand what we do
Send us a short video introducing yourself and explaining why you'd be a great fit
First interview with the team
Customer scenario and account management exercise
Final discussion
About Gojiberry AI
Gojiberry is building the AI GTM team for B2B companies. We start with outbound: Gojiberry finds buyers showing intent, enriches them, reaches out, follows up, handles replies, and books qualified meetings. Companies use Gojiberry to replace the old way of doing outbound: buying tools, hiring SDRs & agencies, testing lists, writing messages, and guessing what works. Gojiberry turns it into one AI team that finds buyers and books meetings. Every campaign makes Gojiberry smarter. It learns which buyers convert, which signals matter, which messages get replies, and which actions create revenue. Over time, Gojiberry uses what works across similar companies and industries to help every new customer get better results from day one. Long term, Gojiberry will become the system that finds every revenue opportunity and acts on it: outbound leads, website visitors, inbound leads, old CRM leads, replies, meetings, CRM updates, new campaign ideas, and account expansion. The goal is to make every B2B company able to run a high-performing GTM team without hiring one. We grew from $0 to $2.5M ARR in 10 months, are growing 30% MoM, profitable, and used by 2,000+ customers. Customers get 2-5x more positive replies than traditional outbound.
Full Gojiberry AI profile