Senior Software Engineer, Product Infrastructure

at Atlas — Modern customer support platform replacement for Intercom and Zendesk

SGFull-time6+ years$76K - $84K0.50% - 1.00% equityYC-W22

What the role involves

Atlas is building the operating system for restaurants — the easiest way to start, run, and grow any restaurant, both online and offline. The team at Atlas previously built Grain, a venture-backed online restaurant that grew to millions in revenue. Atlas helps restaurants power online storefronts, POS systems, third-party logistics, sync with food platforms, connect with other tools, leverage AI, and much more

Existing customers include SaladStop, Killiney, and Haidilao, and we’re adding brands like Casa Vostra, Artichoke, and Wewa — with new restaurants joining every week

The team and investors come from Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator, and others

Read our hiring memo here

Role

The product infrastructure engineers exist to make every engineer at Atlas move faster. You build the systems that make shipping safer, faster, and more predictable

You’ll work at the intersection of infrastructure and product. The systems you design will directly power core experiences from compute, databases and APIs to deploy pipelines and measurement frameworks. Your work won’t just support scale; it will define how Atlas evolves as a product

What you’ll do

Develop resilient infrastructure for multi-tenant compute, databases, queues, and observability

Evolve deployment pipelines, feature gating, and canary rollouts to make shipping safe and fast

Scale shared services and core platform components used across Atlas

Create internal tools for monitoring, metrics, and experimentation to drive learning and reliability

Partner with product engineers to design for scale, performance, and fault tolerance from day one

Rethink abstractions and defaults that limit speed or resilience

Required skills and experience

6+ years of experience in Software Engineering and Site Reliability Engineering (or Infrastructure Engineering)

Experience with container orchestration platforms and tools like Docker, Kubernetes

Experience with infrastructure as code and configuration management tools

Experience leading incident response and having strong incident management skills

Experience working with Google Cloud Platform services and tools

Experience working with modern observability platforms like Prometheus, Grafana, ScoutAPM, etc

Experience working with Ruby on Rails and PostgreSQL is a bonus

You’ll do great here if

You care about speed and craft equally

You’ve built something that improves both the product and the way we build it

You think in systems and understand how code, data, and infra shape the product

You enjoy working close to product, designing APIs, shaping architecture, and helping ship features end-to-end

What's in it for you

Work with a fast-growing, at the same time, lean and mean team, to make a real-world impact

Have a lot of ownership and drive your own results and progression

Smart people who sweat the details and push for the highest standards

Training and in-house opportunities to help you grow

Other benefits include a competitive compensation package, birthday leave and sick leave

What they ask for

Google CloudKubernetesPostgreSQLRuby on Rails

About Atlas

Atlas is a modern, all-in-one customer support platform that is built with AI first. We help you solve your customers problems faster by understanding them more completely with a suite of customer tools like session recording, bug tracking, and event feeds. You can think of us as the next generation Zendesk / Intercom combined with Log Rocket and Linear. Learn More: https://atlas.so/ Products: - Chat Widget - Ticketing - Omni channel Support (chat, email, WhatsApp, Slack Connect, and SMS) - Customer Timeline - Session Recording - Help Center - AI Chatbot - Customer Insights

Full Atlas profile

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