Senior Product Manager

About SimplyInsured

SimplyInsured is on a mission to eliminate the fear from purchasing and navigating health insurance in the United States. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and families. With more than 10,000 customers and major partnerships with Intuit and Square, we're growing quickly and disrupting this convoluted, confusing industry by making it more transparent and fully accessible to everyone.

Our team’s broad experience includes founding companies; scaling successful startups like Cardpool and Domo; working in established companies like Cisco Systems, Convergys, Dell EMC, and Yahoo; consulting at Bain, McKinsey and Deloitte; and venture capital investing. We got our start in the Y-Combinator incubator, and have been funded by top tier investors at Polaris Partners, New York Life Ventures, Bessemer Venture Partners, and AltaIR Capital. We are a Series A company and have raised $10M+ in venture capital.

We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every perspective is respected and supported. We are motivated by the diversity in our backgrounds, and unified by 100% alignment on our mission.

The Role

We’re hiring a Senior Product Manager to join our product team and assist in taking our platform to the next level. This is an opportunity to get in at the ground level, make an impact on the product roadmap, and bridge together team members with a cross-collaborative function. This role will report to the CEO.

The Senior Product Manager will work closely with our engineering, design, and operations teams to establish the direction for the future of our platform and help us serve small businesses with their insurance needs. You'll be responsible for gathering, structuring, and prioritizing product requirements from internal and external stakeholders. Execute the roadmap across our technology stack to deliver industry-leading service at scale. Serving our mission of making it effortless to understand, navigate, and pay for care.

A successful person in this role will have a customer-first mindset with immense empathy and curiosity for the customer experience. They are expected to:

Take customer insights and translate them into actionable requirements that our engineering team can rally behind

Lead in cross-functional collaboration

Gain results by utilizing influence as well as information leadership skills becoming a trust member of the company

Use clear communication and advocate for the customer

Operate in ambiguity and take risks to improve the overall product and customer experience

Responsibilities

Own the key conversion metrics for the company’s primary health insurance marketplace product

Own and drive the product roadmap for our suite of member experience products

Prioritize feature requests, enhancements, backlog, and opportunities based on company goals and objectives

Create a deep understanding of our small business customers - who they are, how they work, and what their needs and requirements are

Explore, build, and own new product lines and features - including our expansion to individual and large group health insurance

Partner with sales, client success, customer experience and carrier teams to deeply understand each member needs, and deliver the best technology-driven solution to meet those needs

Mentor team members by adopting our best practices

Become the health insurance market expert, digging in deep with our carriers

Your skills include

5 - 7 years of experience in product management or software engineering

Bachelor's degree

Excellent organizational skills with the ability to keep track of multiple projects simultaneously

Demonstrated success in leading development of products and customer-facing features from inception to delivery.

Experience with confusing customer feedback interviews and turn those into insights

Excellent problem-solving, project-manag