Founding Senior Product Manager

ABOUT RETELL AI

Retell AI is using the first principles to reimagine the call center with cutting edge voice AI.

Since launching 18 months ago, thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $36M ARR with a team of 20 people, up from $5M at the start of 2025.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers — continuously executing, monitoring, and improving customer interactions.

We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups.

Let’s build the future together.

We’re a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x

#4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025

We're also one of the top ranking startups on: https://leanaileaderboard.com/

<u>Take our product for a spin</u>

We wanted to give you a glimpse into what we do. We created a fun AI recruiter that provides general information about our company and details on each open role.

You can reach Victoria at +1 (415) 704-7048. Have fun with it—ask about us, our growth, our roles, or anything else you’re curious about.

ABOUT THE ROLE

As our Founding Senior Product Manager , you’ll take end-to-end ownership of core product areas that power millions of AI-driven conversations. You’ll work closely with engineering, design, and customers to define the roadmap, drive execution, and ensure we’re shipping products that are fast, reliable, intuitive — and worthy of becoming the industry standard.

This role is highly technical with a wide scope and a direct impact on our customers. You’ll work across real-time audio, telephony workflows, agent behavior, and developer tools—all to build products that enable thousands of businesses to deliver faster, more reliable, and more human customer experiences every day.

KEY RESPONSIBILITIES

Own customer outcomes for core product areas such as voice agent behavior, onboarding, testing, and AI-driven automation. Define strategy, roadmap, and success metrics based on real customer pain, adoption, and business impact.

Develop deep customer understanding by spending time with users, reviewing call transcripts, joining onboarding and support sessions, and directly engaging with customers to uncover unmet needs and failure points.

Author clear, outcome-driven PRDs that define the customer problem, requirements, end-to-end user journey, and proposed solution concepts. Use these documents to align engineering, design, and stakeholders with scope, tradeoffs, and success criteria before execution.

Incorporate competitive and market insights into product strategy and prioritization, ensuring clear differentiation and informed tradeoffs.

Partner closely with engineering to design scalable solutions , while continuously evaluating tradeoffs through the lens of customer value, time to impact, and long-term platform health.

Work cross-functionally with Sales, CX, and Customer Success to understand buying signals, objections, rollout blockers, and expansion drivers, and reflect those insights in product priorities.

Partner closely with design to shape end-to-end user experiences, including early problem framing and low-fidelity sketches to explore and align on solutions before execution.

Drive cross-functional execution by planning, sequencing, and tracking product initiatives to ensure timely delivery, clear ownership, and alignment across engineering, design, and stakeholders.

Validate solutions with customers early and often , using prot