Solutions Engineer - Post Sales

Why Mintlify?

We're on a mission to empower builders.

Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.

Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.

Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

What you'll work on here

Lead high-volume migrations : Own 6+ migrations per week for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live (10-12 day cycles)

Manage offshore migration team : Coordinate 60% of your time with our overseas vendor partners—assigning work, conducting quality reviews, and ensuring deliverables meet Mintlify standards

Support strategic fast-growing accounts : Dedicate 40% of your time to high-potential logos via dedicated Slack channels—providing technical troubleshooting, triaging feature requests, and driving onboarding for expansion use cases

Hands-on technical execution : Debug migration issues, write custom scripts, and build technical solutions when complexity requires direct engineering work

Customer communication : Maintain proactive communication throughout migrations (30% of time), setting expectations, providing updates, and building confidence in the process

Collaborate with engineering : Partner with product and engineering teams (10% of time) to prioritize and ship critical features or fixes that accelerate scaled customer success

Build customer health infrastructure : Work with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segment

Analyze and report on product metrics : Track adoption rates, feature usage, and migration metrics (completion rates, cycle time, CSAT) across your segment; surface insights to inform product and go-to-market strategy

Create weekly feature communication : Build and own a scalable system for communicating new features and product improvements to scaled customers on a weekly basis

Drive continuous improvement : Identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows

What you bring to the table

Technical depth : Strong proficiency in web technologies (HTML, CSS, JavaScript, Git) with ability to write code, debug issues, and architect technical solutions independently

High-volume execution : Track record of managing high-velocity technical implementations or onboarding programs in B2B SaaS; comfortable juggling 6+ concurrent projects

Systems thinking : Experience building operational infrastructure—CRM workflows, health scoring models, customer communication systems—ideally from 0 to 1

Data-driven mindset : Comfortable analyzing product usage data, building dashboards, and translating metrics into actionable insights

Vendor and stakeholder management : Comfortable coordinating distributed teams, running structured QA processes, and holding partners accountable to SLAs

Customer communication excellence : Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator across Slack, email, and video

Bias toward action : Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions

Bonus

Experience with documentation platforms (Docusaurus, GitBook, ReadMe, etc.), MDX, or static site generators; familiarity with customer success tools like Salesforce, Vitally, or ChurnZero

Company Benefits

Competitive compensation and equity

20 days