What the role involves
About Merlin AI
Merlin AI is building the intelligent ERP for the US construction industry. From sales and estimating to procurement, operations, and finance, Merlin connects every part of the workflow into one AI-native platform. We’re backed by Y Combinator and top-tier investors, and we’re already powering operations at innovative construction companies across the U.S.
About the Role
We’re hiring a Product Engineer who can directly own and drive customer success—from onboarding to revenue realization.
This is not a traditional engineering role focused on isolated features or components. It’s a high-agency, high-ownership role where you will work directly with customers, understand their operations, and ensure they go live successfully on Merlin AI. You’ll own the roadmap for your accounts, write production-grade code, and lead implementation, training, and support—end to end.
You are the bridge between what the customer needs and what the product becomes. When your customers succeed, we win.
Key Responsibilities
Own the onboarding and implementation journey for new customers
Map messy real-world workflows to product modules and clean software logic
Configure and customize Merlin AI to customer-specific needs
Prioritize and ship features that unblock go-live and maximize impact
Lead training sessions and support users throughout the adoption curve
Translate field insights into high-leverage product roadmap decisions
Debug issues, unblock problems, and ship code across the stack
Track usage, adoption, and tie your success to revenue realization
Publish and drive your own product roadmap quarterly
What Makes This Role Unique
At Merlin AI, Product Engineers don’t own components—they own outcomes.
You’re not measured by pull requests or ticket throughput, but by the real-world results you drive.
The entire codebase is your playground, and your mission is to solve customer problems—wherever they live. Whether it’s backend, UI, AI logic, or even writing documentation or emails, you do what it takes to get things done.
Each quarter, you’ll define what key capabilities you’re going to ship, why they matter, and what metric you’re going to move. Then you’ll launch, train, support, and iterate—owning the entire cycle.
This role combines engineering, product, customer success, and leadership in one.
Who You Are
You’re a super-resolver—a rare mix of builder, communicator, operator, and owner. You take pride in making customers successful, and you’re not afraid of getting your hands dirty across product and process.
You are
- Fluent in English, and a clear, confident communicator
- A strong coder who can ship clean, fast production code (full-stack preferred)
- Product-minded—you can see what users need even before they say it
- Self-managing—you don’t wait for direction, you set your own goals
- Detail-oriented and always organized—your customers can rely on you
- High bias for action—you move quickly, unblock yourself, and escalate smartly
- Breadth + depth—you can zoom out to think across systems, and dive in to debug
- Obsessed with customer outcomes—you want to be on calls, solving real pain
- Excited about ambiguity—you love creating clarity where none exists
- A natural leader—you drive your silo, not wait for someone to assign work
- You treat success like it’s your business—because it is.
- What to Expect
- We’re solving deep, messy problems in one of the world’s most overlooked but high-impact industries. It’s not easy—but it’s worth it.
- Expect customers to call you at odd hours—because they trust you
- Expect some to become your friends—because you're that embedded
- Expect 70-hour work weeks—because you care deeply
- Expect to own and lead your part of the product
- Expect to do everything needed to get a customer live
- Expect zero hand-holding—you will be treated as a leader
- Expect chaos, speed, scrappiness, and deep fulfillment
- You’ll get to say, “I built that from the ground up”—and mean it.
- Who This Is Not For
- You won’t enjoy this role if:
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About Merlin AI
Merlin is an AI-powered ERP for construction companies. We provide construction companies with a single, AI-powered platform to manage their entire business operations. Our platform unifies project management, materials management, finance, estimating, and CRM—traditionally scattered across multiple systems—into one cohesive solution. For the first time, construction firms can automate and oversee every aspect of their projects in a single, intuitive system. Today, construction companies pay for 8-17 different tools - that we eliminate the need for. We reduce - Manual work by 60% - Cut software costs by $10,000 monthly - Complete projects 3x faster. Why Now? We're witnessing a perfect storm of factors: decades of stagnation in traditional ERP systems, a multi-billion-dollar industry built on misaligned incentives, and the transformative potential of AI. This confluence creates a rare cyclical opportunity for market upheaval. The last major shift in this space occurred in the 1990s with the advent of digital systems, and now, 30 years later, we're on the cusp of another seismic change. Customers are crying out for innovation and as AI reshapes the landscape, early customer signals indicate an eagerness for smarter, more efficient systems. It's a unique window of opportunity that opens perhaps once in a multi-decade chance to redefine an entire industry's operational backbone. Team: KS, a BITS Pilani grad and successful startup co-founder, and Ayantika, an IIT alumni and tech expert, bring extensive coding and product development expertise together bringing about over a decade of technical expertise. Sneha ( that’s me), with over a decade of experience in supply chain management and lean manufacturing within the construction industry, has lived the pain of using ERPs in this industry.
Full Merlin AI profile