Founding Engineer .
at Health Harbor — Using generative AI to call insurance for healthcare clinics
What the role involves
Where we're at right now (Jan 2025)
Signed pilot agreements with customers worth up to 7 figures ARR.
Team of 3 looking to expand to 5.
Serving hundreds of requests for clinics across the US every day
3+ years of runway
Just crossed 100k calls completed for our customers.
Our Current Priorities
Looking specifically for folks interested in building and scaling our voice AI LLM and orchestration system. Specific projects over the next few months include:
Building a tiered LLM based solution to handling calls and logic.
Debugging and analyzing prompts/fine-tuning to make sure we’re retrieving all the information correctly.
Setting up a test/evaluation system for LLM-based processes to track and measure progress.
What we’re not looking for (sorry, it’s us, not you!):
Frontend-focused engineers — A vast majority of the work we do is optimizing call costs and performance. A small minority of our users actually use a frontend instead of our API.
Junior Engineers with < 3 YOE — With experience comes the ability to operate quickly and independently. You’ll be given many ambiguous problems to solve on your own.
Folks looking for work-life balance — We’re early, and we’re passionate about building, making a difference in healthcare. The expectation is 70 hrs a week.
Remote — We will be in office in SF 3-4 days a week.
What We Offer
Competitive Salary & Meaningful Equity – we will stretch to get the right talent on board
ICHRA benefit — choose whichever insurance you’d like! (Health/Vision/Dental Insurance)
Flexible PTO
Individuals seeking employment at Health Harbor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
What they ask for
About Health Harbor
We use generative AI to call insurance on behalf of healthcare clinics. We save clinics up to 40 hours of calls every week over existing outsourced human solutions. Compared to the existing solutions for benefits verifications: - We're faster -- by default, we have a turnaround of 24 hours compared to typically a 3 day turnaround for competitors - We can reach more payors -- as long as they have a phone line, we can support calling them for benefits. There's quite a few payors in both medical and dental (e.g. Seledent) that have yet to offer a digital retrieval of benefits - We're reliable and consistent -- there is no person-to-person variation or question skipping when it comes to working with software
Full Health Harbor profile